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I’ve been using the magic keypad on an iPad pro 12.9 When I’m typing, if I lift my hands off the keyboard and touch the screen where I’ve typed (to try and select a word) the WHOLE PARAGRAPH disappears. It’s BRUTAL because I’m usually writing a subjective for one of my notes from my job and the entire thing disappears, and I have to retype the whole thing. Why if I stop typing, and touch my screen does all of my content disappear? I have tried restarting, I have tried closing all other apps.

I hope you can help me find a solution.

iPad Pro

Posted on Apr 12, 2023 3:48 AM

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4 replies

Apr 12, 2023 4:40 AM in response to AldenElizabeth97

You might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.


Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

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