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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
hi,
i have iphone 13 128GB version & after using a while my iphone screen freezes for few seconds & phone is heating while charging, i am using apple orginal adapter & cable for charging but still heating is there.
please suggest..
iPhone 13, iOS 16
You may have a poor battery condition which cannot provide sufficient power for peak performance. What is the Battery Health of your iPhone? Open Settings ➔ Battery ➔ Battery Health and let us know which percentage you see for Maximum Capacity. Also note what is written under Peak Performance. If your battery's Maximum Capacity shows a value of 80% or less, then it has gone through its lifecycle and therefore should be replaced, according to Apple.
Axel F.
You may have a poor battery condition which cannot provide sufficient power for peak performance. What is the Battery Health of your iPhone? Open Settings ➔ Battery ➔ Battery Health and let us know which percentage you see for Maximum Capacity. Also note what is written under Peak Performance. If your battery's Maximum Capacity shows a value of 80% or less, then it has gone through its lifecycle and therefore should be replaced, according to Apple.
Axel F.
Hello Axel,
Greeting!!
my battery health is 90% and still I am facing the same problem sometimes.
please refer below image regarding Peak Performance note.
Also, my phone went out of warranty last Dec’23, will I get the support from Apple and what would be the further precautions should I follow.
my battery Health is also decreasing very fast. Please suggest.
Your battery health is fine for a 13 month old iPhone.
I recommend that you try a different cable for charging. See where that improves the performance of the iPhone. Does the screen still freeze? If YES, then how much free available space is there on your iPhone? To check, open Settings ➡️ General ➡️ About ➡️ Available: Here you should have at least 10-15GB of free available space.
Axel F.
Screen Freeze & heating issue.
