Can't install Zoom on MacBook Air (M1, 2020

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Can't install Zoom on MacBook Air (M1, 2020

Hi!

My 2020 Macbook Air is running Ventura 13.3.1, but it will not allow me to install the Zoom .pkg. There was a prior thread about this issue (Ventura - Can't install any .pkg - Apple Community) and I also followed the suggestions at https://www.howtoisolve.com/how-to-install-zoom-on-macbook-mac-start-video-and-audio-call-or-conference-calls/. Nothing has worked so far, even after I reinstalled Ventura. Any suggestions? Zoom Support says they cannot provide any further advice.

MacBook Air (M1, 2020)

Posted on Apr 13, 2023 9:16 PM

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Answer 1

Best reply

IdrisSeabright

Level 10

159,689 points

Apr 14, 2023 6:22 AM in response to msaboyne

Start by getting rid of Clean My Mac and whatever it is you have have from McAfee. Clean My Mac can do enough harm to your computer than many have labeled it, if not malware, malware-adjacent. It's not necessary. Neither is McAfee. Both can affect the way your computer performs.

See also:

Effective defenses against malware and ot… - Apple Community

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Answer 2

msaboyne Author

Level 1

5 points

Apr 18, 2023 7:59 PM in response to Alicia783

Hi Alicia783! I ran the downloaded the Zoom installer for Macs with Apple Silicon chips, and as it guided me through through the menu, I came to this (below):

Previously, I selected all users, but this time I used "Install for me only' and it worked. I hope it works for you also!

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Answer 3

msaboyne Author

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Apr 15, 2023 9:22 PM in response to dialabrain

Thanks for the suggestion. I tried Safe Mode and it still didn't install. Neither after another reinstallation of Ventura OS. However I just tried again, and instead of using the option for installation for all users, I used the the single user option and installation was successful! So I am a happy camper again. Thanks for all your help!

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Answer 4

msaboyne Author

Level 1

5 points

Apr 14, 2023 6:14 AM in response to dialabrain

Thanks again. I am pasting the report below.

Etrecheck report

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Answer 5

dialabrain

Level 10

122,903 points

Apr 14, 2023 7:00 PM in response to msaboyne

See if it will install while in Safe Mode.

How to use safe mode on your Mac - Apple Support

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Answer 6

msaboyne Author

Level 1

5 points

Apr 14, 2023 6:42 PM in response to dialabrain

Only this below:

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Answer 7

dialabrain

Level 10

122,903 points

Apr 13, 2023 9:28 PM in response to msaboyne

I just installed Zoom on my M1 MacBook Air without a problem. Did you download the ARM64 version of Zoom?

https://zoom.us/client/5.14.2.17213/zoomusInstallerFull.pkg?archType=arm64

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Answer 8

msaboyne Author

Level 1

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Apr 14, 2023 5:57 AM in response to dialabrain

Thanks for the suggestion.

But yes, that version also does not install on my machine.

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Answer 9

dialabrain

Level 10

122,903 points

Apr 14, 2023 6:00 AM in response to msaboyne

You're welcome.

Install EtreCheck and post the report. Allow Full Disk Access.

https://etrecheck.com/

Use the Additional Text icon to paste in the report.

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Answer 10

dialabrain

Level 10

122,903 points

Apr 14, 2023 6:20 AM in response to msaboyne

You're welcome. The first thing you need to do is uninstall CleanMyMac according to the instructions. It is a known bad actor for causing a multitude of issues.

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Answer 11

msaboyne Author

Level 1

5 points

Apr 14, 2023 6:26 PM in response to dialabrain

Thanks for the suggestion. I uninstalled CleanMy Mac software. Unfortunately, Zoom will still not install.

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Answer 12

msaboyne Author

Level 1

5 points

Apr 14, 2023 6:28 PM in response to IdrisSeabright

Thanks for the suggestion similar to dialabrian. I also learned a bit from your older post on the hyperlink. Unfortunately uninstalling CleanMy Mac did not help.

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Answer 13

dialabrain

Level 10

122,903 points

Apr 14, 2023 6:32 PM in response to msaboyne

Are you getting any error messages?

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Answer 14

dialabrain

Level 10

122,903 points

Apr 15, 2023 9:23 PM in response to msaboyne

You're welcome.

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Answer 15

Apr 17, 2023 1:25 PM in response to msaboyne

Hi, I have spent hours on this, with this very issue with Zoom and the MacBook Air. Can you describe I more detail how you were successful? How do you choose single user? Thanks

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Can't install Zoom on MacBook Air (M1, 2020

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