Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Dawnsdecor
Dawnsdecor Author
User level: Level 1
4 points

My child submitted a purchase on the wrong place for 19.99! I just found this game!,, and I love it! Help please to refund my 19.99!

My 15 year old daughter used 19.99 I had put aside to play on my new game redecorate! And , it’s for the completely wrong game! Please please please refund back to my gift card on my iPad account! You guys are exactly why I only use Apple now for the last 10 years, after leaving Android 10 years ago for you! Please help!


Sincerely,

Kimberly D. W


[Personal Information Edited by Moderator]

Posted on Apr 14, 2023 2:36 AM

Reply
Question marked as Top-ranking reply
User profile for user: Raicya
Raicya
User level: Level 10
209,361 points

Posted on Apr 14, 2023 5:47 AM

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.



View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Raicya
Raicya
User level: Level 10
209,361 points

Apr 14, 2023 5:47 AM in response to Dawnsdecor

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.



Reply

My child submitted a purchase on the wrong place for 19.99! I just found this game!,, and I love it! Help please to refund my 19.99!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up