MacBook Air stuck

My MacBook Air is stuck on this screen and Ive tried restarting it and everything but nothing has worked, no matter how long it sits it doesn’t change, none of the commands do anything either when I try them

MacBook Air (2018 – 2020)

Posted on Apr 14, 2023 7:15 AM

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Question marked as Top-ranking reply

Posted on Apr 17, 2023 4:12 PM

Hi _ryan05,


Thanks for using Apple Support Communities. We understand your Mac isn't powering all the way on. We want to help get this resolved. Start with the steps to resolve issues with your Mac not starting up past the Apple Logo here:


1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
2. Every Mac has a power button. On laptop computers that have Touch ID, press and hold Touch ID.
3. Turn your Mac back on. 
4. If the issue persists, press and hold the power button until your Mac turns off. Then unplug all nonessential accessories from your Mac, including printers, drives, and USB hubs. You could have an issue with one or more of those devices or their cables. 
5. Turn your Mac back on.
6. If the issue persists, once again press and hold the power button until your Mac turns off. 
7. Repair your startup disk as described in How to repair a Mac disk with Disk Utility.
8. If the issue persists, reinstall macOS from macOS Recovery.
If you need help, contact Apple Support.

See more about those steps here: If your Mac starts up to an Apple logo or progress bar - Apple Support


Thanks.

1 reply
Question marked as Top-ranking reply

Apr 17, 2023 4:12 PM in response to _ryan05

Hi _ryan05,


Thanks for using Apple Support Communities. We understand your Mac isn't powering all the way on. We want to help get this resolved. Start with the steps to resolve issues with your Mac not starting up past the Apple Logo here:


1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
2. Every Mac has a power button. On laptop computers that have Touch ID, press and hold Touch ID.
3. Turn your Mac back on. 
4. If the issue persists, press and hold the power button until your Mac turns off. Then unplug all nonessential accessories from your Mac, including printers, drives, and USB hubs. You could have an issue with one or more of those devices or their cables. 
5. Turn your Mac back on.
6. If the issue persists, once again press and hold the power button until your Mac turns off. 
7. Repair your startup disk as described in How to repair a Mac disk with Disk Utility.
8. If the issue persists, reinstall macOS from macOS Recovery.
If you need help, contact Apple Support.

See more about those steps here: If your Mac starts up to an Apple logo or progress bar - Apple Support


Thanks.

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MacBook Air stuck

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