Apple claims shipped iPhone box was empty
After years on Samsung, I was offered a iPhone 14 pro max it was a bit big so sent it back and ordered the iPhone 14 pro instead, and returned the pro max the same day with the return label, weights shows a 1.0lbs.
After not getting refund, checked tracking that shows delivered.
fedex confirmed delivery, I was surprised and reached out to Apple that claimed at first they never received it, that they conducted an investigation and just said they don’t have the phone and that’s it.
after calling them they only suggested I call local law enforcement and worst made insinuation asking if I was sure I had put the phone in the box, or if I had taken a picture of me putting the phone in the box.
obviously the phone disappeared or on the FedEx leg or at reception but nor FedEx or Apple will take responsibility.
how does that work? What are we suppose to do, followed their instructions to the T, dropped the phone (obviously not an empty box as label shows a bit under 1lbs)
i am out of words that basically anyone can open or take the phone keep shipping a box and there is nothing other then suspicious questions from Apple…has this happened to anyone?
[Re-Titled by Moderator]
iPhone 14 Pro, 16
