Apple TV+ buffering South Africa

For the last few weeks AppleTV has been painfully slow. Unwatchable!!! SpeedTest on the AppleTV device is showing 100 Mbps. All other Apps play perfectly. You can watch Netflix in Full HD without any buffering.

Apple TV displays in SD and buffers every couple of minutes. This is irritating when you have paid to watch a movie. We have given up on Apple TV for 2023. Might try again in 2024 sadly…

Same buffering from my side only affecting Apple TV and the Apple App store. Line tested and running at 950Mb/s download with even Netflix having perfect 4k. Apple TV not only buffers but battle to run at 1080. WTF Apple?

I reached out to a senior contact at the Core Group (they are responsible for Apple hardware distribution in SA). Although they would not give me a direct contact to Apple they have escalated the matter to someone at Apple who can perhaps help. I am frustrated at the lack of access to leaders at Apple who can account for this but it’s the best I can do. Let’s see what happens.

The most disappointing thing about apple and their call centre agents is they always blame the internet service provider. When you take your unit to the iStore, where they don’t have 4K monitors, they test with their mediocre 1080p screens and say it’s your internet speed. I complained about this issue for months and all their store agents do is try to use google to search for issues and then make you feel like an idiot once the search engine reveals no issues. Apple treats us like fools.

Ive been complaining on every single apple platform about this but no help. I have a 500mbs fibre line but still experience buffering especially in the evening. Not one other platform are giving me this issues. Dont know why I keep on paying the subscription if they cant give us constructive feedback.

Just to give a update. I just came of the phone with apple support after 40 minutes and explaining myself over and over on the same issue. Being transferred from one person to another. Explained that the issue is to with my ISP as everything else are streaming fine. They dont have a clue and not prepared to check if this is a server issue. Only saying its my internett connection. These people are clueless and dont have the faintest idea how to adress the issue🤬🤬🤬🤬

Really disappointed in apple tv. Now my downloaded movies even buffering over airplay. Apple tv is just unwatchable. I cant believe that we receive such poor service from such a big company. And no its not my ISP. I am running a 500mbs fibre line without any issues on other streaming platforms. Only apple tv movies and series. So sick of complaining to deaf ears 🤬🤬

It’s annoying that we can’t download rentals to avoid this issue. The buffering got so bad that I got a refund on my rental. If I’m paying for 4k DV HDR then don’t give me 720p. All other streaming services work flawlessly. I enjoy ATV+ shows but watching them at 480p ruins it for me. I’d cancel my subscription if it wasn’t included in the Apple One package. - I’m with Vuma/Cybersmart on a 200/200mb line.

Yup. Same issue. Started about 2 weeks ago. On Samsung TV in the lounge and media player in the bedroom. Everything else streams 100% 4K.

Same problem here. Is there a fix for this yet ?

Same problem here. Is there a fix for this yet ?

I’ve got a 1000 Meg line hardwired. Still buffering. Only Apple TV content. Netflix is fine.

Nope. I am still buffering. Been on the line to my ISP and now to Apple Senior support. Still happening. Watch Netflix tonight. No issues. Apple = Buffering. Drives me nuts

Mine still buffers in the evening, although it starts working again after a few seconds wait. We have not had to stop watching Apple TV and change over to Netflix like we were about 2 weeks.