Hello
before I have installed a camera in my HomeKit, I would like to get your favour.
the camera record at 25 Mar 2023 (00:00- 10:00) cannot be search again, according it supposed was upload to my 2t iCloud, but today I try to download it but cannot.
can you please assist to find it for me, due this record was very important and was the last life day for my dog, can you please kindly assist on it. Thanks
Saichiu
Hi there saichiu,
We see you are asking about locating a recording by your security camera that is used with your HomeKit. Where it is stored will depend on a few factors. If you are subscribed to iCloud+, then it might be stored with the Home app. Start with this guidance: Store encrypted security camera footage in iCloud with HomeKit Secure Video - Apple Support
Keep in mind that only the last 10 days of activity are saved in the Home app.
If you don't have an iCloud+ subscription, your video recordings might be saved with the manufacturer of your camera. Some companies have cloud storage for recordings from their security cameras. It will depend on which brand of security camera you are using, if you have an account with them, and how long they keep recordings. You'll want to check with that manufacturer website for information on their recordings.
Best regards.
Hi there saichiu,
We see you are asking about locating a recording by your security camera that is used with your HomeKit. Where it is stored will depend on a few factors. If you are subscribed to iCloud+, then it might be stored with the Home app. Start with this guidance: Store encrypted security camera footage in iCloud with HomeKit Secure Video - Apple Support
Keep in mind that only the last 10 days of activity are saved in the Home app.
If you don't have an iCloud+ subscription, your video recordings might be saved with the manufacturer of your camera. Some companies have cloud storage for recordings from their security cameras. It will depend on which brand of security camera you are using, if you have an account with them, and how long they keep recordings. You'll want to check with that manufacturer website for information on their recordings.
Best regards.
Hi,
I know it isn't news that you want to hear, but you would have had to have made an archival copy of the video data within the 10 day window while the data was being held in Apple servers. It is now too late to retrieve that data as it will have been deleted and the space overwritten with more recent data.
tt2
Appreciate your kindly reply.
I have used 2T iCloud, however my record only has around 10 days record, I would like to take back the date to 25 March 2023 00:00- 10:00. May I know if it is possible? According to that day of the camera are very very important to me. I hope your team can be assist.
Thanks a lot!
HomeKit camera record
