Zoom freezes on MacBook M1 Pro, running 13.3.1

I use Zoom on an M1 Mac with only occasional problems. I’ve traced freezing or stuttering during a meeting to a slow Wi-Fi connection, so as a troubleshooting step try checking your Internet connection speed with the speedtest app, speedtest.net, or fast.com (or your favorite speed testing app).

Another possibility is available memory. Just before starting Zoom launch the Activity Monitor, click on Memory, and make sure Memory Pressure is in the green, and stays there after you start Zoom. If it isn’t restart your Mac and launch only Zoom.

I have an M1 MBP, and do not have zoom problems, except when my network connection is slow. So I doubt the problem is the fact that you have an M1 and your wife an Intel Mac. Unless you both run identical apps and have identical memory configurations you can’t really compare the performance between them.

Did you check the Internet speed on both Macs, and also the memory pressure? If the memory pressure graph shows yellow that means there isn’t enough free “real” memory available, so the Mac OS virtual memory manager swaps apps in and out of memory dynamically, which will cause brief interruptions to the running apps and can account for stuttering.

From the Zoom Support Community: (Until Safari works, perhaps try it with Firefox or a different browser). It is not recommended to use Chrome for Ventura at all.

Zoom Community Info:

Critical additional information:

• If you try to start Zoom directly to start your own meeting, it freezes (shows Not Responding in the Force Quit screen).
• If you click the link in an e-mail invite,
  • If your default browser is Safari, then it will freeze,
  • If your default browser is Chrome, then it works.
• If you copy/paste the link in the e-mail invite, it works if pasted into Chrome, does not work in Safari.

garyb2839 wrote:

Thanks, jeffreythefrog,

you're welcome.

It all makes me wonder if there is a Ventura issue, possibly with wi-fi?

maybe not a Ventura issue. mine works fine with Ventura. but I'm kind of leaning towards it being an M1 related issue. especially since it is also working on your wife's intel Mac.

have you tried contacting Zoom Support to see if they have an answer?

It’s probably the 15 upload that is the problem. One useful trick is to turn your video off, as it uses a lot of bandwidth.

I literally just finished a zoom meeting with family and had no such issues. I'm on Ventura, but my iMac is an intel model so I cannot say wether on not this is an M1 issue.

but do you have the app set up to do auto updates? if you are unsure, you can use Apple Menu > zoom.us > Check for Updates to see if there are app updates available for you.

I agree that it is likely the internet service and possibly the memory.

I use Zoom on an M1 Mac mini without any issues whatsoever. I have used it for over an hour at a time without even a stutter. My internet service is close to 100 Mbps.

M1 Mac mini, macOS 13.3.1;  Watch, series 7 GPS/cellular, watchOS 9.4; iPad Pro 2nd Gen, iPadOS 16.4.1; iPhone 12 Pro, iOS 16.4.1; TV 4th Gen, tvOS 16.4.1; HomePods, audioOS 16.4.1 and Airport Express w/ Airplay 2

I have a Macbook Pro on Ventura 13.4.1 and running latest version of Zoom. I have had serious problems for months and am so fed up! I get "network unstable" error, which then freezes and often dumps me off, then spins and returns me back to the meeting. I have called Comcast, they upgraded us to a business account for way more money but it's still happening. They say it's not a network issue. We have tried installing, re-installing and we can't figure it out. SO FRUSTRATING. Only a problem with Zoom. When I run a network connection its' screaming at 500mb and 27mb upload.

garyb2839 wrote:

maybe I should try calling?

couldn't hurt. :)

If your employment depends on your ability to use Zoom, you likely need to up your internet service to 100 Mbps.

This is my speedtest.net result;

When you just checked did you see the lag? If not check the next time you see lag. My M1 just showed 25% CPU for Zoom. Keep in mind that your M1 has 8 cores, so 50% isn’t that much. What is the idle CPU %?