Zoom freezes on MacBook M1 Pro, running 13.3.1

I am running a MacBook M1 Pro, running 13.3.1, recently purchased (last fall) and I am running into a problem with Zoom and no other program. I will be in a conference and Zoom will freeze and eventually bounce me out and run a reconnection. I have tried to reinstall the Zoom program, but that doesn't resolve the problem. I don't know if this is a wi-fi connection issue or something else. Do I just need another laptop? Any suggestions for diagnosis.

[Re-Titled by Moderator]

MacBook Pro 14″, macOS 13.3

Posted on Apr 18, 2023 4:36 PM

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19 replies

garyb2839 Author

Level 1

8 points

Apr 19, 2023 9:03 AM in response to jeffreythefrog

Zoom support has been unresponsive over several emails; maybe I should try calling?

Jul 12, 2023 2:22 AM in response to garyb2839

I am also on M1 and have a more mild version - intermittently zoom freezes for a few seconds but then it continues. After rebooting it doesn't happen for a while but then starts again.

Jul 12, 2023 12:54 PM in response to Lawrence Finch

Thanks, that's helpful. I don't see a memory problem but I do see Zoom taking 50% of the CPU sometimes a bit more. Does that seem normal?

Jul 12, 2023 7:46 AM in response to zvi schreiber

OK, that sounds like a memory availability issue. What may be happening is there isn’t enough free RAM to load Zoom, so Mac OS must do “garbage collection” on the available memory pool and possibly save running apps to swap space to make enough available to load Zoom.

Just before starting Zoom launch the Activity Monitor, click on Memory, and make sure Memory Pressure is in the green, and stays there after you start Zoom. If it isn’t green before launching Zoom restart your Mac and launch only Zoom.

This can happen if you haven’t restarted the Mac in a while. Open Terminal and type “uptime” to see how long it has been since the last time your Mac was started.

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Zoom freezes on MacBook M1 Pro, running 13.3.1