I can’t open messages/call on my iPhone
I can't open messages/calls on my iPhone. When I try to open the message, it is blank (white screen). And when i go to settings it freezes my phone. Please help me
iPhone XR
User profile for user:
faith185
User level:
Community Specialist
Hi Seulgibear7,
Thanks for posting in Apple Support Communities. Since this happens with specific apps, we'd recommend starting with the guidance in If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support which will help troubleshoot those apps. Not all steps there are possible since these are built in Apple apps but we've provided the relevant steps below.
1 Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2 Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3 Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
If the same continues, it would be best to reach out to the app developer as the article mentions. In this case, that would be Apple and you can reach out from Get Support.
All the best.