Excel keyboard frozen on iPhone 14Pro

Question

Level 1

4 points

Excel keyboard frozen on iPhone 14Pro

I’m unable to type in a cell or in the function bar using the keyboard. I can type #’s when I switch to the numbers keypad. I can use the keyboard in MS Word BUT NOT EXCEL!

I’ve done a hard shutdown & restart.
I’ve removed the Excel App from the phone, shut down, restarted, reinstalled.
I’ve installed the latest software update 16.4.1
I’ve called Apple, no luck.
I’ve called Microsoft, got sent to their website of prairie dog holes.
I’m a paid subscriber of Microsoft 365

iPhone 14 Pro, iOS 16

Posted on Apr 19, 2023 8:08 AM

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Answer 1

NVWnmkr Author

Level 1

4 points

Apr 19, 2023 12:21 PM in response to NVWnmkr

OK!! Here’s my fix. I switched my MS Accounts, which still allows me access to all of my files, but now my keyboard works.

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Answer 2

SravanKrA

Level 10

432,018 points

Apr 19, 2023 8:38 AM in response to NVWnmkr

If the issue of the keyboard is only with MS Word/Excel then

If you are experiencing any difficulty with third-party apps or a specific website then please contact the app developer or site publisher/host directly. Here is how

To contact an App developer --> How to contact an app developer - Apple Support
To contact a web publisher —> Scroll Down to the bottom of the web page. You will find: Contact Us, Help Center, Support, Terms of use etc.

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Answer 3

NVWnmkr Author

Level 1

4 points

Apr 19, 2023 11:56 AM in response to SravanKrA

Microsoft is of no use. They don’t address the subject and are completely uncontactable. There’s no way to reach a live person. At least your Apple Care did a screen share, but they were stumped.

You’ve got a BIG PROBLEM!!

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