Unable to transfer funds to Apple Savings account after adding external bank account.

Here's a tip that was given to me after waiting on hold for an hour and a half: call during your bank's regular business hours. Goldman Sachs will have to call your bank to verify your name and account, so your bank has to be open. The team of people who make these calls work from 8:00 AM to 8:00 PM Eastern Time, so plan your call early enough in the day to be on hold for an eternity, but to where your bank is still open to receive the phone call once you get through to a real person.

FYI: Updates of my case:

I called Apple savings this morning, for a last try. I prepared if it was not successful again, I will delete this pending verification account on my iphone since I can do ACH transfers from my bank side to my Apple savings account. My call was surprisingly connected to an apple saving specialist without waiting. She told me she will call my bank to verify and let me wait online. She then came back in a few minutes stating that she has verified my account through an automated system which is quicker. She then moved my external account from pending verification to verified and ready for fund transfer list. She told me that the call waiting volume is much smaller starting this week. I am all set now. I am glad to see that GS is effectively making progress to improve their service quality and efficiency.

To transfer money into your Apple Savings account, originate the transfer from your external account.

You'll need the routing number and account number for your Apple savings account [go to your wallet app, "savings account"; tap the three dots in the upper right of the screen; "account details"; then "routing & account numbers".

Once you have the routing and account numbers from your Apple savings account, use that info to transfer funds from your external account.

You don't have to call GS or contact Apple support (which I did, waste of time!).

Good luck!

Please verify your identity for Apple Cash. This is a one time process that needs to be completed.

Please make sure you verify you Apple Cash account and not your Apple Credit Card account.

Identity verification for Apple Card or Apple Cash - Apple Support

Just called for the second time and was told they were having difficulties on their end to verify accounts. She did give me alternatives.

1. Send money to your apple cash card then transfer it from your apple cash card to your savings account.

It worked for me! But hopefully I am able to verify my bank soon.

On the phone menu with Goldman Sachs press 2 for inquiries for the Apple savings then don't press the number for "verify external account" Keep pressing the "more" options until you get to "other" they'll answer very quickly!!!

I have been having the same problems and just about gave up till I read a post. Instead of dealing with Goldman Saks go on you own Bank App or website. Tap on transfer funds. Tap on new account. Next enter the routing/account number associated with the Savings account. That can be easily found under account information when you tap on savings account on wallet app. When you enter the routing number, my bank advised that it was Goldman Saks. Your bank will then send two test amounts within a couple of days to verify the savings account. My bank required me to type those two amounts in to verify. Once that is done you are set. No more phone calls and put on hold. Everything done online. Remember we use to set up bank/savings accounts in person. Due to all the federal laws, it is a longer process for online accounts only. Good luck!

Apple and Goldman Sachs Bank are two separate companies. Banks have federal regulations to comply with. Apple can no more tell Goldman Sachs how to conduct their business than you or I can tell Apple (or Goldman Sachs) how to conduct their operations.

Goldman Sachs chooses a specific way to verify accounts for transfers. This practice may change over time, but will require system and infrastructure changes that are lengthy and require additional hiring and training of personnel etc. The system in place is what we all have to deal with at this time.

I choose a different path. My external accounts are with Chase, 5/3 Bank, Wells Fargo and other banks/financial institutions. They all have apps on my iPhone and iPad. I use their apps to push and pull funds to and from Apple Savings. I had to verify that my Apple Savings account was mine, but that is a Federal Reserve requirement (search Know Your Customer and Know Your Customer’s Customer). It was a simple 5 to 10 minute process and all my external accounts are approved for pushing and pulling funds out of Apple Savings, go with the easiest process. When Goldman Sachs streamlines their process, complete the verification process on their side. Problem solved.

Apple and Goldman Sachs Bank welcome your feedback. Please use the links below to leave your feedback.

Feedback - Apple Pay - Apple

CONTACTING — Goldman Sachs Bank 

• Using Messages; chat with an Apple Card specialist

• Call toll-free at 877-255-5923; or

• Write to: Goldman Sachs Bank, Lockbox 7022, P.O. Box 71022, Philadelphia, PA 19176-1022..

I went through the same nightmare when the offer started. I entered my bank account and routing number. I was able to transfer funds FROM my bank to Apple Savings but it would not allow me to WITHDRAW from Apple savings back to my bank. I had to "verify" my account and identity which meant getting Goldman Sachs on the phone via the Apple number below for a three-way call to my bank to verify who I am. Ridiculous. It finally worked though. But, don't bother with the Goldman Sachs number (877-255-5923) unless you like to sit on hold for two or more hours. Call Apple direct and they answer right away: 512-884-5022. Good luck. This whole program is a logistical nightmare but once in place it has been working.

I got the issue resolved! I called them again and somehow the bank account got unverified and they verified it once more and it works now!

I was on the phone for close to three hours Ofer and on, and the bottom line is, my checking account won’t verify and my bank will not verify me over the phone for security reasons. Goldman Sachs support told me that basically the only way for me to add or withdraw money is to use Apple Cash and that is my work around and it seems to work fine for me.

not sure if this will ever get fixed.

I attempted to contact Goldman Sachs (GS) to figure out how to transfer funds from my local credit union to the Marcus GS Apple high yield savings after attempting through the credit union (didn't work). After waiting on the GS customer service line (877-255-5923) for an hour without any option for a call back or any indication of wait time, I gave up. I then called Apple at 512-884-5022 and got a quick response to the call. The Apple rep connected me directly with a GS rep at 877-255-5923 named Regina, bypassing their horrible customer service line noted above. She was able to set up the transfer process to allow me to transfer funds to the GS Marcus Apple high yield savings account. Honestly, this whole process with the new Apple Card (GS MasterCard), the high yield savings (GS Marcus account), and the Apple account card is one big pain in the butt. I regret having ever signed up for any of this. It simply is not worth the gigantic hassle and the hours I've spent trying to get it all to work. I just pray that it works.

were you connecting a savings account? I spent over 1.5hr on the phone trying to link two different accounts, but even after it was supposedly verified, I couldn't use it in apple savings (even though the same card was added as a bank in apple credit card).

I decided to try a checking account and it worked immediately without even needing to call support for verification.

Hopefully this post helps you and others.

I would like to thank everyone here for their assistance with this problem I did try one person shortcut. If you add the money to your Apple Card, you can easily transfer it into your Apple savings and the verification process process is about two clicks and that is it.