You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to disable change Wallpaper from Lock Screen

when you touch and hold the Lock Screen it lets you customize your wallpaper. BUT the problem is that it’s way too easy to enter this mode by just holding your phone!!


my phone is constantly entering the customize Lock Screen mode when I don’t want it to. We need a way to disable the “touch + hold Lock Screen” to change wallpaper feature. Let us change it in settings. NOT every darn time we accidentally touch the Lock Screen for more than a millisecond. Thank you!

iPhone 14

Posted on Apr 19, 2023 12:34 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 19, 2023 3:57 AM

Dear Apple. What part of LOCKED do you not understand? Seriously. For the love of all that is holy, STOP PUTTING INTERACTIVE THINGS ON THE **LOCK** SCREEN. If I wanted to change the wall paper of cancel a timer I’d UNLOCK the phone. Derp.

109 replies

Aug 18, 2023 9:51 AM in response to ConnieMcC

Customize should only appear if you touch AND HOLD the screen for 2 seconds. And if you just tap it again it will go back to normal. If Customize appears other than when you TOUCH AND HOLD then there is either a defective digitizer in the phone, or you are doing something to trigger it, such as carrying the phone in your pocket with the screen against your body. If that is what you are doing you should make 2 changes in your habits:

  • Go to Settings/FaceID & Password and turn off Raise to Wake
  • Carry the phone with the screen away from your body


And a 3rd recommendation: put the phone in a slip case or a folio “wallet” case to better protect your $1,000+ investment.


This may seem counterintuitive, but the screen is the more easily replaced component if it breaks; replacing the back is a much bigger deal.

Aug 18, 2023 9:31 AM in response to ConnieMcC

ConnieMcC wrote:

Tap where? Apparently tapping on the screen is how you proceed with customization.

No, tapping on the screen will not trigger this. You need to press and hold.

I always wonder if sometimes some feature gets implemented because some programmer guy thought it would be "cool" while knowing absolutely nothing about how the rest of the world uses the device.

As every release of iOS goes through extensive alpha and beta testing, this seems highly unlikely.

Aug 18, 2023 9:52 AM in response to IdrisSeabright

Appreciate the distinctions on where and how. Someone else on a duplicate thread says you have to "tap"on the actual world "customize" in order to get into the customization mode.


Formal user testing would be different from alpha and beta testing: it would involve having naive users attempt to do certain tasks, while observers record their attempts and make note of common missteps and misunderstandings (such as unintentionally bringing up an option and not knowing what to do.) It would cost money, take time, be tedious, and send things back to the design drawing board rather than fixing bugs and crashes. Instead we have this (and Reddit), which kind of works, is apparently inexpensive and seems to result in incomplete or nonexistent feedback to Apple design teams themselves.

Sep 20, 2023 7:35 AM in response to Dogcow-Moof

Dogcow-Moof wrote:

Not a bug - it's working as designed.

If it were working as designed, purchasing a new tone from the iTunes Store should work. But it doesn't, at least not for me. It shows as an option when changing the text tone (and some, though not all, of my previously purchased tones ARE and option) but, once you purchase the tone, tell the iTunes Store to assign it to a contact, nothing happens.


So, while I'm willing to accept that not allowing custom tones is intentional, I'm not so sure about the inability to add tones purchased directly from the store.


How to disable change Wallpaper from Lock Screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.