Level 1

25 points

16.4.1 update now phone calls drop.

I have an iPhone 11 that worked perfectly. I did the recent 16.4.1 update and now my phone calls drop constantly. I have rebooted. I have reset network settings. I have no interest in a full reset that will cause me to start from scratch. I've had this phone for years. I love this phone. I can't tolerate that every 2 to 3 minutes phone calls disconnect. This only started after that update. It doesn't matter if it's incoming or outgoing. Anyone else have this issue? Any ideas?

Posted on Apr 19, 2023 3:02 PM

Top-ranking reply

sriram277

Level 1

13 points

Posted on May 23, 2023 8:16 AM

As colopaly suggested and few others had also confirmed. I did the below today after much hesitation and doubt. I really don’t want the hassle of setting everything back again but I do desperately want the issue to be resolved at any cost.

General >> Transfer or reset iphone >> Reset >> Reset all settings

I’m in iOS 16.5 version. And it did fix the issue. I made multiple long duration calls and none of the calls dropped. Hoping this will remain the same throughout.

Also really hesitant to due any software updates further.

I had to redo my Face ID, mark all notifications for the apps, my screen time set up was erased, all my Wi-Fi details and paired devices details are lost. Basically whatever changes we had already done in “Settings” app is reset to defaults. I took a lot of time for me to do those again. I’m not sure I’ve missed anything else. May be I’ll set them up whenever I discover.

Thank you every one for your valuable inputs. It was really helpful. Please try this step once and take your chance.

Thanks again.

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71 replies

Chill890

Level 1

8 points

May 10, 2023 11:09 AM in response to pwoodies

True

May 10, 2023 7:31 PM in response to pwoodies

I got my update a few days ago, but today it started dropping calls about every 4 to 5 minutes. It has never done that before, mine is the 13 pro.

vipiny35

Level 1

8 points

May 13, 2023 10:14 PM in response to pwoodies

I'm facing the exact same issue.

Call disconnects on earpiece randomly. But works fine with AirPods.

And I started facing this issue since Iupdated to 16.4.1 update.

May 16, 2023 5:10 PM in response to Chill890

Well, mine was dropping the calls on speaker without my face or hands on it.. but it has stopped now. I did reset the network settings.

Chill890

Level 1

8 points

May 19, 2023 6:24 PM in response to pwoodies

I agree completely!

BB4M

Level 1

8 points

May 19, 2023 7:19 PM in response to pwoodies

Agree, one should not have to go through full backup and restore. And it seems so clear the update caused the problem. Wish Apple would fix it! Hope it revolves for you.

Chill890

Level 1

8 points

May 21, 2023 10:51 AM in response to odg112

How can they not get it’s not our carrier. It’s crazy why are they misinforming or denying it’s a iOS problem. My problem continues as it does for others. This has been going on too long.

bodorj

Level 1

8 points

May 22, 2023 4:30 AM in response to sriram277

Thanks! I have the same problem, with my iphone 11. My SIM card was 5 year old. Today i change it, but the problem is still.

Chill890

Level 1

8 points

May 22, 2023 2:39 PM in response to Colopaly

Coloaplay , I have used my phone several times since applying the reset all. No drop calls! Thanks so much! Hope it works for others!

bodorj

Level 1

8 points

May 23, 2023 11:33 PM in response to sriram277

Somebody try to restore the settings from icloud backup after reset the phone?

I have a lot of setting, and i don't know everything what i changed from the first ios install.

mcmackme

Level 1

10 points

Jul 25, 2023 3:32 PM in response to C4live

My battery health is at 100% (I just bought an iPhone 11 in March 2023), and I've had this problem since one of the iOs 16.x updates.

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16.4.1 update now phone calls drop.