E-sim IPhone 14

An iPhone purchased from StraightTalk can only be used on StraightTalk. It is carrier locked to StraightTalk.

It doesn’t matter that they said ST is owned by AT&T; it actually isn’t. It is owned by Tracfone, and Tracfone is owned by Verizon, not AT&T. The ST network has a different network ID than AT&T, or than Tracfone, or than Verizon. ST’s customer service is not great; call and ask to have your call escalated. Oh, and to further complicate things ST’s customer support is actually provided by Tracfone.

But all that aside, ONLY ST can activate your phone.

Whether it helps or not, no one in this user to user forum can activate your StraightTalk phone. ONLY StraightTalk can activate it, so you will have to badger them until they provide the help you need.

As I see it you have a couple of options: try this link https://www.straighttalk.com/activation or take the phone back to the store where you bought it and get a refund.