I have 2 emails that come in each month - they are utility bills. Lately, rather than coming to "all inboxes" they have been coming to archives or trash. I have gone to settings and both senders are set to go to "all inboxes". How to correct this?

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Level 1

4 points

I have 2 emails that come in each month - they are utility bills. Lately, rather than coming to "all inboxes" they have been coming to archives or trash. I have gone to settings and both senders are set to go to "all inboxes". How to correct this?

I have 2 emails that come in each month - they are utility bills. Lately, rather than coming to "all inboxes" they have been coming to archives or trash. I have gone to settings and both senders are set to go to "all inboxes". How can this be corrected so that the bills come to the inbox every month/

iMac (2017 – 2020)

Posted on Apr 20, 2023 11:26 AM

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Answer 1

VikingOSX

Level 10

123,470 points

Apr 20, 2023 11:43 AM in response to annfolkins

Open Mail. In the sidebar, do you have a collapsed On My Mac entry that when you roll over it with a pointer, it shows a '>' character that when clicked, expands to show folders within it? If so, you can add an additional folder named Utilities to that On My Mac collection. Then change that Mail rule action for those senders to move the email to that Utilities folder in On My Mac.

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I have 2 emails that come in each month - they are utility bills. Lately, rather than coming to "all inboxes" they have been coming to archives or trash. I have gone to settings and both senders are set to go to "all inboxes". How to correct this?

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