User profile for user: maddybxxx25
maddybxxx25 Author
User level: Level 1
34 points

Why does my Messages app keep freezing?

Every time I click on my iMessage app, it either freezes and my screen goes black. When I go into settings and attempt to click on the iMessage icon from there, to see if it's turned on, it does not open the settings page for it. I have updated my phone to latest update, have reset location setting, have restarted my phone multiple times, connected it to my laptop, and done a full backup. Anyone else have a similar experience?


[Re-Titled by Moderator]

iPhone 14 Pro, iOS 16

Posted on Apr 20, 2023 7:13 PM

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User profile for user: Jen037
Jen037
User level: Level 1
8 points

Posted on Apr 18, 2024 1:53 PM

If anyone is still having this problem it may be your VPN.


I was experiencing this and called Apple Support. My VPN was disrupting the signal to my icloud. Here was the fix:


Settings -> General -> VPN Device Management

Click the i beside the VPN and delete it.

Delete the VPN app


Settings -> General -> Transfer or Reset iPhone

Reset -> Reset Network Settings.


Your phone will restart

You will have to re-enter the passwords to your WiFi networks


Then you have the option to add your VPN back. You may have to contact your VPN customer service and tell them the problem you had so they don’t disrupt the signal. I haven’t done this step yet.

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Why does my Messages app keep freezing?

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