How can I fix the Green Screen on my iPhone 13 Pro Max?

Hello my iPhone 13 Pro Max suddenly turn into green screen when i replayed instagram DM. My iPhone still on but I can’t use my iPhone because the screen green. Do you know what happen? And how to fix it?


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Apr 21, 2023 5:17 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 16, 2024 10:19 AM

Update:


Hello everyone,


Aptronix service center replaced my screen free of cost.


Device: iPhone 13 Pro Max


I also faced the same issue (green lines) suddenly after an update on 05th April,2024. My phone is out of warranty. (Bought: Mar’22). I submitted the device at service center, they got an approval for free screen replacement after diagnostic report. Don’t open or repair at unauthorised stores. Great that Apple didn’t break the trust. But it’s sad that Apple didn’t start a free service programme yet.

70 replies

Jul 30, 2024 1:43 AM in response to mahfuzani

Worst support by apple on product bug which has nothing to do with user usage!! Lot of user of 13 series reporting issue of green screen suddenly without any physical damage and apple just ignores all of them based on warrenty!! Customer care just gives false hope and at end says we can’t help please pay for new screen!!

Apple should investigate and fix root cause of issue you can’t expect customers to pay for product defect

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How can I fix the Green Screen on my iPhone 13 Pro Max?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.