Nike Run Club Apple Watch

Question

Level 1

5 points

Nike Run Club Apple Watch

The Nike Run Club App on my My Apple Watch (Series 4)is recording my runs while I am in progress. When I end the run by hitting the stop button it tells me the data etc. and gives the inspirational message. The run appears on the watch briefly and then is gone. I get a message on the watch “It’s time to run” and a message below that “come back to see your most recent runs”. I go back later and they are not there. They are also not syncing to the NRC app on my phone. No idea where they have gone.

Apple Watch Series 4, watchOS 9

Posted on Apr 21, 2023 12:51 PM

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Answer 1

Top-ranking reply

hc1111

Community Specialist

Apr 23, 2023 11:56 AM in response to Kevinm17

Hey there Kevinm17,

We'd like to lend a hand!

If this is a new issue with the app and Apple Watch, first try restarting your Apple Watch and paired iPhone. After restarting, test to see if this continues. If it does, you'll want to check for app and software updates next.

How to manually update apps on your Apple device

Update your iPhone or iPad

Update your Apple Watch

If the issue persists, it's possible there is an issue with the app and being able to access health data. Use the steps from Nike below to reconnect the app and health data:

"HOW DO I CONNECT THE NIKE RUN CLUB APP AND APPLE HEALTH?

Connecting the Nike Run Club App to Apple Health enables you to view Active Energy, Heart Rate, Walking + Running Distance, and Workouts tracked by NRC in the Health app itself.

You'll have the opportunity to connect the two apps the first time you use the NRC App by doing the following:

After the "WHAT'S NEW" screen, tap "OK LET’S GO."
Tap "Allow" to authorize the Nike Run Club App to send data to the Health app.
Tap "Done."

If you choose to connect them later, you can do so at any time from your phone’s "Settings" menu by taking the following steps:

In Settings, scroll down and tap "Privacy."
Tap "Health."
Tap "Nike Run Club."
Select the data to share with the Health app. Choose from:

Active Energy
Heart Rate
Walking + Running Distance
Workouts

Once connected, data will automatically flow from NRC to Health and will be there for you to view whenever you'd like."

How Do I Connect the Nike Run Club App and Apple Health? | Nike Help

Take care!

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Answer 2

Rob_H1

Community Specialist

Apr 23, 2023 2:47 PM in response to Kevinm17

Hey Kevinm17,

It's great to hear that the previous reply helped resolve your issue. If you happen to run into any more issues, please create a new thread and a member of the community will be glad to assist.

Be well.

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Answer 3

Kevinm17 Author

Level 1

5 points

Apr 23, 2023 2:05 PM in response to hc1111

Thank you hc1111. My issue was more with the NRC+ on the Apple Watch not communicating with the NRC+ app on the IPhone. It was communicating with the Fitness App. The NRC+ watch runs were showing up on the fitness app (IPhone) but not the NRC+ app. I ended up deleting and then reinstalling the app on my phone. I was going to do that originally but I was worried it would wipe out the previous history. It did not thankfully lol. When I reinstalled the app it picked up one run that I did but not another. So all in all I only lost credit for one run on the NRC+. It did record in the fitness app. Your answer helped as I had not turned the data sharing back on after the reinstall. Thank you!

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