appleID not working, times out and doesn't take. How to fix this?

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appleID not working, times out and doesn't take. How to fix this?

I'm having trouble with my AppleID on my Mac. I have the correct password, and am able to login to my account via the web, but am not able to connect from any of my Mac applications and I can't seem to simply login. It's like the machine just loops back to "sign in". It doesn't give me an error, doesn't say authentication failed or anything. I tried restarting, loging out completely, and even setting up a password keychain. None of these seem to be working for me. Any ideas what could be causing this?

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Posted on Apr 21, 2023 1:33 PM

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Answer 1

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Drew_7

Community Specialist

Apr 23, 2023 12:17 PM in response to kole261

Hi kole261,

We understand you're unable to sign in with your Apple ID to use your Mac as expected. We believe the best next step will be to attempt sign in via safe mode. The following article shares how, and we'll share why below: How to use safe mode on your Mac - Apple Support

Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.

Safe mode is particularly useful when you're trying to resolve an issue that doesn't seem to be associated with using any particular app. As always, keeping your software up to date is the first step toward resolving any software issue.

You'll find next steps to take if this issue does or does not persist in safe mode in the article above.

Take care.

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appleID not working, times out and doesn't take. How to fix this?

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