Cannot Sign In to Apple ID on Mac

Hello Apple Support Team,

I hope you are well. I am having trouble signing in with my Apple ID on my Mac. I am certain that my Apple ID and password are correct, but the Mac does not recognize them. I have tried several times and even attempted password reset, but I am still unable to access my account.

Could you please assist me in resolving this issue so I can sign in to my Apple ID on my Mac?

Here are my Mac details:

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• Model: MacBook Pro
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• macOS Version: Yosemite 10.10.5
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• Serial Number: ******
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Thank you very much for your help.

Best regards,

[Edited by Moderator]