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VPN not working after 13.3.1

IT has spent hours troubleshooting my VPN connection. All configurations are correct. It was working before the update.

MacBook Air, macOS 13.3

Posted on Apr 21, 2023 3:08 PM

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Question marked as Top-ranking reply

Posted on Apr 21, 2023 3:35 PM

Your IT department is who you need to work with till resolution.


Technically, they should be testing macOS version updates before allowing the fleet to upgrade. In managed device terms the IT department should defer updates which delay them a week or two so they can identify any problems with an update breaking things. The urgency of said update including fixes for zero day vulnerabilities in the wild determines how quickly they react in a well oiled smoothly running IT department.


They may need to upgrade your VPN client to a newer version but they need to make sure that still works with the backend server side of the VPN solution. But this isn't something you should be fixing yourself and you probably don't have the access privileges to do so.

4 replies
Question marked as Top-ranking reply

Apr 21, 2023 3:35 PM in response to mrs.simmons

Your IT department is who you need to work with till resolution.


Technically, they should be testing macOS version updates before allowing the fleet to upgrade. In managed device terms the IT department should defer updates which delay them a week or two so they can identify any problems with an update breaking things. The urgency of said update including fixes for zero day vulnerabilities in the wild determines how quickly they react in a well oiled smoothly running IT department.


They may need to upgrade your VPN client to a newer version but they need to make sure that still works with the backend server side of the VPN solution. But this isn't something you should be fixing yourself and you probably don't have the access privileges to do so.

VPN not working after 13.3.1

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