sending email
Why do I get the error that I can't send an email? SMTP error can not connect to server. It is on my laptop but not my phone. Also the email says from Ticketmaster not my email.
MacBook Pro 16″, macOS 13.2
User profile for user:
kamote0628
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Community Specialist
Hi readytoscreamloudly,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
- Does it help if you restart your device? Shut down or restart your Mac - Apple Support
- Have you had the chance to try a different Wi-Fi?
In the meantime, please boot into safe mode, then restart the device and boot normally.
Safe mode does a basic check of your startup disk, similar to using First Aid in Disk Utility.
Performing this step may help resolve the issue, or further isolate the issue.
Below is an article to help guide you through the process.
How to use safe mode on your Mac - Apple Support
If the issue persists after trying the step above, please test if the issue happens on a newly created user account.
- "On your Mac, choose Apple menu > System Settings, then click Users & Groups in the sidebar. (You may need to scroll down.)
- Click the Add Account button below the list of users on the right (you may be asked to enter your password.)
- Click the New Account pop-up menu, then choose a type of user.
- Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
- Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
- Click Create User."
You can use the article below as a reference.
Add a user or group on Mac - Apple Support
If you are able to send the email on a newly created account, please try the rest of the steps in the article below.
If you can’t send or receive email on your Mac - Apple Support
Take care!