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User profile for user: Brotek
Brotek Author
User level: Level 1
4 points

Wi-Fi/Data connection

I have a new iPhone 14 and when switching from a Wi-Fi to data connection, nothing will load. I turn off my phone and back on and the data connection is fine and internet opens quickly. I didn’t have this issue with the 12 when I upgraded.


Anyone have advice on what is causing this? I’m not even sure if this is an Apple or Verizon issue.


thanks

iPhone 14, iOS 16

Posted on Apr 22, 2023 4:02 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,828 points

Posted on Apr 22, 2023 5:22 AM

It could be your Router issue too.



Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...



For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support



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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,828 points

Apr 22, 2023 5:22 AM in response to Brotek

It could be your Router issue too.



Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...



For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support



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Wi-Fi/Data connection

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