"Video not available"

This message came up while I was watching a show on a Samsung TV: "Video not available. There's a problem loading this video. If this continues, check your internet connection."


It's not the internet connection--I turned on a show on another streaming service to check. What else can I do?

UTU7000_KA,

Posted on Apr 22, 2023 1:16 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 22, 2023 1:36 PM

Can you disclose the show, so that others can try the same?

Does it happen for multiple titles in the Apple TV app?


If it is not a content provider issue …

Something is causing the app to be unable to contact the remote servers.

See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


“Video not available” may mean no valid reaction from the remote server.


  1. Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
  2. Verify that your router doesn’t block ports that Apple services like to use.
  3. Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
  4. Verify that your TV has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.


Else

  1. Check for TV OS software updates.
  2. Check for Apple TV app updates, if not set to do so automatically.
  3. Try resetting the Apple TV app.
  4. Try deleting and re-installing the Apple TV app, if possible for your device.
  5. Try restarting the TV.


Else contact the Apple Support staff for assistance.

66 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

"Video not available"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.