Kicking goals @jeanneapple! You have shown grit and tenacity. It seems like you're dealing with a persistent malware issue. Here is a summary of the steps you would follow to remove malware. Some of the steps you have already tried, step 7 showing - some more steps to help you remove it:
1) Check your system profiles: Malware often installs a system profile. Go to System Preferences > Profiles. If you see any profiles that you don't recognize, remove them.
2) Check your network settings: Malware can change your DNS settings. Go to System Preferences > Network > Advanced > DNS. If you see any DNS servers that you don't recognize, remove them.
3) Scan with an antivirus program: Download a reputable antivirus program and perform a full system scan. Some popular options for Mac include Avast, Bitdefender, and Malwarebytes. Make sure to download the antivirus software from the official website to avoid fake versions.
4) Check your browser settings: If the malware has changed your browser settings (like your homepage or default search engine), you'll need to reset them. Also, check your browser extensions and remove any that you don't recognize.
5) Reinstall your browsers: If the malware persists, you might need to uninstall and reinstall your browsers.
6) Check your hosts file: Malware can add entries to your hosts file to redirect certain websites. You can check your hosts file by opening Terminal and typing:
cat /etc/hosts
If you see any entries for websites that you're having trouble with, you'll need to remove them. Be careful with this step, as modifying your hosts file can cause network issues if done incorrectly.
7) Remove suspicious Entries: Remember, be careful when modifying your hosts file as it can cause network issues if done incorrectly. Always make sure to have a backup of the original file before making changes. To check and remove suspicious entries from your hosts file on macOS, follow these steps:
a. Open Terminal. You can do this by searching for it in Spotlight (Command + Space).
b. Type the following command to open the hosts file in a text editor (nano in this case):
sudo nano /etc/hosts
c. You'll be prompted to enter your password. Do so, and press Enter.
d. You'll now see the contents of your hosts file. It should look something like this:
##
# Host Database
#
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
##
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
Any additional entries could be suspicious, especially if they're websites you're having trouble with. To remove an entry, simply delete the line it's on.
e. Once you're done, press Control + O to save the file, then Control + X to exit nano.
f. Finally, flush the DNS cache by typing the following command into Terminal:
sudo killall -HUP mDNSResponder
This will ensure that your system starts using the new hosts file immediately.
8) Reinstall your operating system: If all else fails, you might need to erase your hard drive and reinstall your operating system again. Make sure to back up any important data first.
9) Contact a professional: If you're still experiencing issues with MARQUIS after following these steps, you might need to contact a professional. Let me know how you get on.
Amy
