Flexgate. Display flex cable issue in 2016 Macbook Pro 13 inch

Posting again because apple removed my previous post.




I have this display issue in my macbook pro where it will work fine in a 30 degree angle and it starts flickering when i open it fully. Apple service technician confirms it is the flex cable issue and entire display needs to be replaced. And i got the following response from the store


As per the quality program we can cover the display if display is having only backlight issue's for particular models but in this case, display is having the flickering issue, henceforth we are unable to cover the display as per quality program policy.

Note: Device is eligible for quality program time period but doesn't match the terms and conditions of the program which is announced by the apple.

So, basically if backlight line breaks it will be covered and does not cover the data line. Do they think people are fools? What are the options i have now?

MacBook Pro 13″, macOS 12.6

Posted on Apr 22, 2023 9:26 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 29, 2024 5:26 PM

Roughneck42 wrote:

Did you get sorted. Mine was doing the same, except if you opened more the 45% it would just go black. Now it is just black, can just make it out if you shine a strong light on it.

This is a known issue due to both a design & manufacturing flaws, but Apple only acknowledged the issue with the MBPro 13" (2016) model (free repair program has expired). If you want the built-in Display to work again, then you will need to have an expensive repair by having the Display Assembly replaced. I do not recommend repairs for multiple reasons, but instead I would suggest putting the money you would use for repairs into a new laptop.



Similar questions

3 replies
Question marked as Top-ranking reply

Apr 29, 2024 5:26 PM in response to Roughneck42

Roughneck42 wrote:

Did you get sorted. Mine was doing the same, except if you opened more the 45% it would just go black. Now it is just black, can just make it out if you shine a strong light on it.

This is a known issue due to both a design & manufacturing flaws, but Apple only acknowledged the issue with the MBPro 13" (2016) model (free repair program has expired). If you want the built-in Display to work again, then you will need to have an expensive repair by having the Display Assembly replaced. I do not recommend repairs for multiple reasons, but instead I would suggest putting the money you would use for repairs into a new laptop.



Apr 24, 2023 7:21 PM in response to arun278

You can pay for the repair.


You can use the laptop as is, or with an external display.


You can sell or recycle the laptop and/or use/purchase another laptop.


You can check your local consumer protection laws.


You can contact a lawyer to advise you.


You can provide Apple with product feedback here (Apple won't reply):

Product Feedback - Apple


You can also contact Apple corporate to report your displeasure:

Contact - How to Contact Us - Apple


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Flexgate. Display flex cable issue in 2016 Macbook Pro 13 inch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.