My Macbook won’t start

Hi, I accidentally plugged my laptop charger into my MacBook both ends (full circuit) and now my laptop won’t start up. I’ve tried charging it and restarting it and the screen is just black.


Is there anything I can do or have I killed it?

MacBook Air 13″, macOS 10.15

Posted on Apr 24, 2023 2:12 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 25, 2023 12:34 PM

Hi Littlerosey,


As this looks like an Intel MacBook, we'd recommend trying a SMC reset as outlined below:


"Follow these steps on older computers that have neither Apple silicon nor the Apple T2 Security Chip.

Laptop computer


  1. Shut down your Mac.
  2. On your built-in keyboard, press and hold all of these keys:
    • Shift  on the left side of your keyboard
    • Control  on the left side of your keyboard
    • Option (Alt)  on the left side of your keyboard
  1. While holding all three keys, press and hold the power button as well.
  2. Notebook keyboard with all 4 keys pressed
  3. Keep holding all four keys for 10 seconds.
  4. Release all keys, then press the power button to turn on your Mac.

If you need help, contact Apple Support. "


Should the issue persist, we'd advise contacting Apple Support as there may be a hardware issue.

  • Get Support


Cheers!

1 reply
Question marked as Top-ranking reply

Apr 25, 2023 12:34 PM in response to Littlerosey

Hi Littlerosey,


As this looks like an Intel MacBook, we'd recommend trying a SMC reset as outlined below:


"Follow these steps on older computers that have neither Apple silicon nor the Apple T2 Security Chip.

Laptop computer


  1. Shut down your Mac.
  2. On your built-in keyboard, press and hold all of these keys:
    • Shift  on the left side of your keyboard
    • Control  on the left side of your keyboard
    • Option (Alt)  on the left side of your keyboard
  1. While holding all three keys, press and hold the power button as well.
  2. Notebook keyboard with all 4 keys pressed
  3. Keep holding all four keys for 10 seconds.
  4. Release all keys, then press the power button to turn on your Mac.

If you need help, contact Apple Support. "


Should the issue persist, we'd advise contacting Apple Support as there may be a hardware issue.

  • Get Support


Cheers!

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My Macbook won’t start

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