Magpie1763 Author

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5 points

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I have iPad Air 5th generation running 16.1.1 I've tried every streaming service I have, Netflix, Prime Video, Apple TV, etc. Everytime I try to watch something, Iget similar messages "problem downloading," "error downloading," etc. The Wifi is fine and I have loads of storage space. On Apple TV I could download a show, but when I tried to watch the show, Wifi off, nope. I just bought this iPad last month. What is the problem? What is the solution? It's not the wifi and it's not a storage issue. Iphone and all other apple products in the house working fine.

Posted on Apr 24, 2023 6:24 AM

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5 replies

Level 10

320,492 points

Apr 24, 2023 7:20 AM in response to Magpie1763

As recommended, you need to update your iPad from iPadOS 16.1.1 to iPadOS 16.4.1.

In addition to many bug fixes and new functionality, this update includes essential System Security updates.

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Level 10

320,492 points

Apr 24, 2023 6:28 AM in response to Magpie1763

As a first step, updating your iPad to the current version of iPadOS may help. At time of writing, iPadOS 15.4.1 is current.

If the problem persists after updating your iPad, you can pursue additional troubleshooting.

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Magpie1763 Author

Level 1

5 points

Apr 24, 2023 7:03 AM in response to LotusPilot

I stated above that my current operating system is 16.1.1.

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Magpie1763 Author

Level 1

5 points

Apr 24, 2023 7:38 AM in response to LotusPilot

You texted 15 not 16. I’m currently updating to 16.4.1. Numerical accuracy in a text matters.

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Level 10

320,492 points

Apr 24, 2023 7:41 AM in response to Magpie1763

My apologies for having originally mis-typed a single digit.

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