iPhone storage
I am trying to upgrade my storage but it says my account is disabled in the app store and in iTunes. How do I fix that?
iPhone 11, iOS 16
Question marked as
daphneray0601 Said:
"iPhone storage: I am trying to upgrade my storage but it says my account is disabled in the app store and in iTunes. How do I fix that?"
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Troubleshooting a Disabled Account:
Contact Apple Support.
Visit this Link: If your Apple ID is Locked or Disabled - Apple Support
Why Accounts Become Disabled:
When your Account has been disabled, that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.
Possible Reasons Could Include:
- Too many unsuccessful login attempts
- VPN (Virtual Private Network) usage
- Consistent transactions
- Session Times Out
- Disobeying Terms & Conditions
So, To Re-Enable it...
As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.
Contact Apple Support:
- Contact Us - Choose Locations
- Proceed from there as necessary
- Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)