Why am I getting my applications for Apple Card Savings declined?
I’ve contacted Goldman Sachs via the provided phone number and they said that I was, in fact, eligible. However, they were unsure of why I’m unable to open an account and couldn’t do anything to help but tell me to try again over time until it gets fixed.
I’m sorry you’re experiencing these issues. I’d feel the same way if this had happened to my spouse.
OK, I understand that the reason is not forthcoming and the solution would appear to be the phone call to Goldman Sachs. It sounds like when you’ve called, you have not received the answers/level of support you expect, is that correct?
I suspect this is because of privacy issues and what legally they are allowed to disclose. It also needs to be understood that access to complete information is not available to tier 1 support personnel.
Have you tried escalating the issue to a higher level of support at Goldman Sachs?
Many banks/lenders use a secondary group of credit reporting agencies to obtain identification information to verify federal laws (Patriot Act) and statutes. Have you checked your ChexSystems and Lexis/Nexis reports? It could be something as simple as a maiden name, wrong age or wrong address. The reports are free and easy to correct.
You should also check your TransUnion credit report, because it could contain incorrect information as well. You report is available for free here,
https://www.annualcreditreport.com/index.action
Why can’t banks help me or give me this information. In most cases, privacy laws are there to protect you from fraudulent use of your information.
Again, I understand the frustration, but the banks just use the information they are presented with and are limited in the extent they can assist perspective customers.
I’m sorry you’re experiencing these issues. I’d feel the same way if this had happened to my spouse.
OK, I understand that the reason is not forthcoming and the solution would appear to be the phone call to Goldman Sachs. It sounds like when you’ve called, you have not received the answers/level of support you expect, is that correct?
I suspect this is because of privacy issues and what legally they are allowed to disclose. It also needs to be understood that access to complete information is not available to tier 1 support personnel.
Have you tried escalating the issue to a higher level of support at Goldman Sachs?
Many banks/lenders use a secondary group of credit reporting agencies to obtain identification information to verify federal laws (Patriot Act) and statutes. Have you checked your ChexSystems and Lexis/Nexis reports? It could be something as simple as a maiden name, wrong age or wrong address. The reports are free and easy to correct.
You should also check your TransUnion credit report, because it could contain incorrect information as well. You report is available for free here,
https://www.annualcreditreport.com/index.action
Why can’t banks help me or give me this information. In most cases, privacy laws are there to protect you from fraudulent use of your information.
Again, I understand the frustration, but the banks just use the information they are presented with and are limited in the extent they can assist perspective customers.
I had the same issue initially, but then remembered that I have all of our credit bureau accounts frozen. GS specifically uses TransUnion to run your credit, so you might check specifically with TransUnion to verify that your account with them isn't frozen. After placing a temporary lift on my credit freeze, waited for 20 minutes, I was able to apply again and was accepted.
Agreed, i think the wave is building, so to speak.
I’m sorry I was responding to another person that posted and didn’t realize we had two conversations going on.
My only question is did you check Lexis/Nexis and ChexSystems? Banks systems rely on the second tier agencies quite heavily for checking and savings accounts.
After trying again today, it allowed me to open an account. If have been having this issue, I’d encourage you to try again and share your experience:
Set up and use Savings in Apple Wallet - Apple Support
If you have correctly followed the instructions in the above link and still can’t get the account established then your only avenue is to continue to contact Goldman Sachs, as you say you did. No one here can help you.
For the vast majority of users, like myself, it took less than a minute to apply for and establish the savings account.
I have considered that my credit report may be a factor, but after double-checking such, nothing is outstanding.
I have called them a few times now and I am told again and again that there is nothing that can be done and that it must just be a bug. They also assured me that they've informed their engineers about the issue, and It likely will be fixed soon. However, it's been quite a while and when I try now I am still unable to onboard. I feel like this is one of those bugs that will continue to exist until more people voice their experience like I've done here.
I was just denied for an Apple Savings account. First, I keep getting emails and calls from people, making me believe they are spam. These tier I representatives in most cases have no idea what they are doing. They are all working from home with dogs barking and babies crying in the background. One person finally told me that my verzion phone number that I have had for 10 years belonged to someone before me named Lashonda. Apparently Lashonda has major credit issues and is running from the law. I, however am not Lashonda. I am a 53 year old man named John. This is so easy to prove and so many legitimate ways to prove it. Like drivers license, bank accounts, IRS 1040, etc. But I am being denied because of the previous owner of my cell phone? I came to Apple to establish a savings account because as a loyal Apple customer, every thing just works. Everything is well thought out and customer service is paramount. This experience has been a miserable one and in the end, I can't even open a simple savings account. Very disappointing.
Hi, please keep in mind you’re replying to a thread that is 6 weeks old and some things may have changed and additional insights might apply to your specific situation.
One factor to know is support is through Goldman Sachs. Goldman Sachs is a bank and servicer of Apple Savings accounts. I’ll provide links at the bottom to provide feedback to both Goldman Sachs and Apple. But they are not here and will not read your comments.
Apple Support Communities is made up of fellow users just like you. We’re Apple users, enthusiasts etc. Some of us may also have experience with the products and field being discussed.
I read your comments and I can certainly understand your frustrations and concerns. I’m still not sure what the reason for denial was. Goldman Sachs should have sent you a reason for not opening a savings account. Please share the exact reason for denial.
Apple and Goldman Sachs welcome your feedback.
CONTACTING — Goldman Sachs Bank
Banks are limited in what they can reveal due to privacy laws. Your post contains no information that would enable anyone to offer any assistance. If you want help, please state your question. If you want to offer feedback for Goldman Sachs and Apple please follow the links I provided above. Apple and Goldman Sachs do not read comments in this community. If you’re just here to whine, please carry on.
My wife is getting the run around from GS too. My savings account opened without hitch. Hers was denied, and attempts to get through to GS service meet with the same lack of help.
There's no obvious reason why her application would be treated differently to my own, and constantly retrying seems like a recipe for activating fraudulent access flags, so she's probably out of luck, which means most likely she and I will close our accounts and go elsewhere. This degree of non-support is worrying.
No same **** and same terrible customer experience … I have highest credit score, thousands of dollars in multiple banks but GS has still problem with something but no one can’t tell you why. I spoke with managers, speciality team and all of then are useless and unable to help you or tell you why you were decline. I moved my funds somewhere else … I like apple but this connection with GS is very terrible …
I am just saying I have same issue like other responders and apparently nothing changed …
I spoke with GS and Apple Support so many times to get help but no one was able to help me …
I got Apple credit card with no issue but Savings account is a problem.
I came here to find some answers …
Yes I am trying to open Savings account. I didn’t get any reason…I spoke with speciality team, they verified me, said everything is alright and I was denied again and again …
Representatives, managers or specialist at GS support line they have no information, they are not educated because all the time they tell you different information … Apparently I am not alone with this issue and It’s happening a months and no one fixed it yet or give proper information to representative what to do or what to say …
similar issue here. Seems as though Apple and GS are happy to let you spend with high interest and reluctant to let you save with high interest. Feels a little like they’re betting many of us will just give up saving but keep on spending.
Ok, that’s fair. What specifically are you trying to do, open an Apple Savings account? If so, what exactly was the reason for denying your application?
Apple Card savings account application denied
