Apple Card savings account application denied

I’m sorry you’re experiencing these issues. I’d feel the same way if this had happened to my spouse.

OK, I understand that the reason is not forthcoming and the solution would appear to be the phone call to Goldman Sachs. It sounds like when you’ve called, you have not received the answers/level of support you expect, is that correct?

I suspect this is because of privacy issues and what legally they are allowed to disclose. It also needs to be understood that access to complete information is not available to tier 1 support personnel.

Have you tried escalating the issue to a higher level of support at Goldman Sachs?

Many banks/lenders use a secondary group of credit reporting agencies to obtain identification information to verify federal laws (Patriot Act) and statutes. Have you checked your ChexSystems and Lexis/Nexis reports? It could be something as simple as a maiden name, wrong age or wrong address. The reports are free and easy to correct.

You should also check your TransUnion credit report, because it could contain incorrect information as well. You report is available for free here,

https://www.annualcreditreport.com/index.action

Why can’t banks help me or give me this information. In most cases, privacy laws are there to protect you from fraudulent use of your information.

Again, I understand the frustration, but the banks just use the information they are presented with and are limited in the extent they can assist perspective customers.