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Level 1

25 points

iTunes unknown error 13010

I cannot open iTunes on my computer. All of the sudden I started getting the following error message when trying to open iTunes:

The iTunes application could not be opened. An unknown error occurred (13010)

iMac, Mac OS X (10.5.8)

Posted on Aug 18, 2010 6:03 AM

Best reply

Jolly Giant

Level 7

25,464 points

Posted on Aug 18, 2010 7:16 AM

try this user tip:

Jim VanLeeuwen wrote:
Try removing the Genius database. In the "Finder" go to the /username/Music/iTunes/ folder and delete the "iTunes Library Genius.itdb" file. This may allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.

J GG

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34 replies

Sep 3, 2015 12:58 AM in response to Jolly Giant

I had a different problem with the same 13010 error message: iTunes wasn't letting me import an mp4 music video. I deleted genius like you said, and that did the trick!

Thanks!!!

Volutin

Level 1

15 points

Jul 6, 2016 5:54 PM in response to indiefriend

I also tried removing the Genius library - now I don't even get an error message - iTunes just freezes when I try to launch it and doesn't appear in the finder. All I can see is "Application not responding" when I Cmd-click on the iTunes icon in the dock. Reinstall?

Sep 15, 2016 10:38 AM in response to LosMay

Worked perfectly thanks

Oct 16, 2016 9:17 PM in response to Jolly Giant

Worked for me. Much appreciated.

iTunes unknown error 13010