redeem code for Apple TV but redeem code said I wasn’t new but I’m new customer

How they can give me a redeem code for Apple TV+ and then take it back said I wasn’t a new customer but I’m new with Apple Pay and things like Apple TV new to that but help me plz

iPhone XR, iOS 16

Posted on Apr 26, 2023 6:22 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 26, 2023 6:31 PM

If you have ever used the free trial for Apple TV, you will not be able to use the redemption code. That is how they determine if you are a new customer to Apple TV. If you have never used a free trial, try contacting Apple directly. Here is a support page that may direct you to the proper support. It's under "More Devices and Services".

https://getsupport.apple.com/topics

2 replies
Question marked as Top-ranking reply

Apr 26, 2023 6:31 PM in response to GTH79

If you have ever used the free trial for Apple TV, you will not be able to use the redemption code. That is how they determine if you are a new customer to Apple TV. If you have never used a free trial, try contacting Apple directly. Here is a support page that may direct you to the proper support. It's under "More Devices and Services".

https://getsupport.apple.com/topics

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

redeem code for Apple TV but redeem code said I wasn’t new but I’m new customer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.