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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello!
I did a trade in for my old iwatch to buy a new one. I forgot to erase my watch so I received an email for apple support to do it. In find my iphone i did the erase but for two weeks it marked "erase pending". I received an email that they are sending back that watch but I don't know how can I do the trade in for that old watch again and receive the money a I traded it for
Apple Watch Series 5
I bought a new iPhone with the trade-in plan. Three days passed by and the “Trade-in kit” hasn’t arrived, and it was because they received a phone from another customer and where “analyzing it” as mine. Error 1
So I called them, they fixed the problem and sent a new kit to me. Error 2: trust them after that gigantic error
So, I sent my phone. I video recorded my “old” iPhone 12 pro max before sending it and then received a notice that apple would pay $0 for it. When I called Apple to get information about it, they said the battery didn’t work, when it performed perfectly with 86% of health battery when I sent it, and as I “accepted” the trade in, they probably already recycled the parts and would have used the functional ones.
I asked them to give it back, in the same conditions it was sent, and they said they didn’t promise anything and that my claim would be attended in up-to 3 days.
Who would imagine Apple can make this kind of errors? And I am 100% sure they didn’t even analyze my phone.
you can see them side to side, perfectly working but Apple recycled it for me 🤡 cause it battery didn’t work.
We are just users on this user to user only forum. You'll need to speak with Apple directly about this. If you are in the US, you can call them at: 800-MY-APPLE
TRADE IN
