I am having a lot of issues connecting devices such as smart TV and console. I've used a browser and the QR code. Once information is entered on phone browser devices load a new code. Once logged in none of the content is loading. My internet connection is working. Is this simply because my TV and console are not Apple products?
PlayStation5,
Activation may be about the Apple ID account, not the app or device.
An Apple ID account would need all the user information as asked, including name, DoB, country (state), a verified email address (respond to test message!), and linking a valid payment method.
Please review this support page: How to create a new Apple ID - Apple Support.
If you need to make edits on your existing account, then please go here: Manage your Apple ID - Apple.
For account support, go here: Apple ID support - Official Apple Support.
It is normal that accounts created on third party devices may require activation through an Apple site (on a computer or mobile): activate.apple.com. Please don’t use console browsers or smart TV browsers for this, though. Those are a bit disadvantaged to users.
Is this simply because my TV and console are not Apple products?
No, that is not an issue. Third party device such as PlayStation 5 and select smart TVs are also supported to get and use the Apple TV app. If the app is pre-installed or available from the device’s app store, then it will likely be able to work just fine.
Activation may be about the Apple ID account, not the app or device.
An Apple ID account would need all the user information as asked, including name, DoB, country (state), a verified email address (respond to test message!), and linking a valid payment method.
Please review this support page: How to create a new Apple ID - Apple Support.
If you need to make edits on your existing account, then please go here: Manage your Apple ID - Apple.
For account support, go here: Apple ID support - Official Apple Support.
It is normal that accounts created on third party devices may require activation through an Apple site (on a computer or mobile): activate.apple.com. Please don’t use console browsers or smart TV browsers for this, though. Those are a bit disadvantaged to users.
Is this simply because my TV and console are not Apple products?
No, that is not an issue. Third party device such as PlayStation 5 and select smart TVs are also supported to get and use the Apple TV app. If the app is pre-installed or available from the device’s app store, then it will likely be able to work just fine.
Code to Activate Device & Loading AppleTV
