iPhone keeps forgetting my wifi network

iPhone 13, running iOS 16.4.1. My iPhone keeps "forgetting" to connect to my home wifi network. Several times a day, I'll pick up the phone and notice it's on the 5G network, but not the wifi network (which it should default to).


I go into Settings and see that, indeed, my home network is listed correctly in "My Networks":




When I touch it, it always prompts me to re-enter the password, as if it's forgotten it (but it's saved in my iCloud keychain):



When I enter the password, it connects properly and all is well.


I even go into the network to confirm that auto-join is on -- it is:



But hours later, or a day later, the entire cycle repeats itself. It "forgets" to connect.


I have tried:


Forgetting the network entirely, then re-connecting to it from scratch

Resetting my iPhone's network settings (and obviously, rebooting the iPhone)


Any other ideas? This is really bugging me on a daily basis.


Other wireless devices are not exhibiting this problem.

iPhone 13

Posted on Apr 28, 2023 5:44 PM

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Question marked as Top-ranking reply

Posted on Feb 12, 2024 10:17 AM

REQUEST: If this guide helps, please upvote for visibility and share any feedback or improvements. I'm happy to make updates if it's possible.


I've faced issues with Apple devices not remembering your WiFi password post-router change. Despite numerous tips on websites, YouTube videos, and from people like @Lawrence Finch here in the discussion boards, I couldn't find a clean step-by-step which generically walks someone through the process to fix this issue.


I discovered Mjanskid's response post (linked here) identifying iCloud Keychain sync issues as the culprit. After several attempts and re-reading a bunch of the community feedback, I've compiled a concise, step-by-step guide to tackle this common frustration.



Before You Get Started

Before diving in, a quick read-through is advisable. Key steps involve:

  • Identifying all devices synchronized with your Apple ID (an overlooked old MacBook Air was my snag).
  • Setting up a temporary WiFi network for devices without cellular data, ensuring they can synchronize without the main network.


Let's get started...


[1] Identify Devices Syncing with Your Apple ID:

This step is critical to make sure you have every device (i.e., iPhones, iPads, Macs) that could contribute to iCloud Keychain synchronization issues.


    • On iOS/iPadOS device: Open Settings, tap on [Your Name] at the top, then scroll down to see the list of devices connected to your Apple ID. Each device will be listed with its name and model.
    • On macOS: Open System Preferences, click Apple ID, and select Device Preferences or look at the sidebar where devices are listed under your Apple ID.



[2] Backup Your Devices (best practice): Ensure all your devices (iPhones, iPads, Macs) are backed up to either iCloud or your computer to safeguard your data.



[3] Disable iCloud Keychain on all devices using your Apple ID: Now that you've identified all devices using your Apple ID, proceed by disabling iCloud Keychain on each to prevent further synchronization issues during the process.


    • iOS/iPadOS Devices: Go to Settings > [Your Name] > iCloud > Keychain and toggle it off.
    • macOS Devices: Open System Preferences > Apple ID > iCloud and uncheck Keychain.



[4] Forget WiFi Network: This step removes saved network settings and passwords, preparing your devices for a fresh connection attempt.


    • iOS/iPadOS Devices:
      • Navigate to Settings > Wi-Fi, tap the "i" next to your network, and select Forget This Network.
      • Go back to Settings > General > Reset, tap on Reset Network Settings. You might need to enter your device's passcode to continue.
      • Confirm your decision to reset. Your device will automatically restart as part of this process, ensuring all network settings are cleared.
    • macOS Devices:
      • WiFi icon > Open Network Preferences > WiFi > Advanced, select your network, then, depending on the version of the OS, click either the (…) and select “Remove From List” or the minus (-) at the bottom of the list to “Forget It”, confirm and close network preferences.
      • Restart your Mac. Unlike iOS/iPadOS devices, which automatically restart upon resetting network settings, manually restarting your Mac ensures all changes are fully applied and any temporary network settings are cleared.



[5] Re-enable iCloud Keychain: Gradually turn iCloud Keychain back on, device by device, to ensure each syncs properly before moving to the next. Initially, avoid connecting devices to the original "bad/original" WiFi network during this process. *** Before Re-enabling iCloud Keychain: Connect each device to a guest network or temporarily rename your current network. This ensures devices without cellular data (like iPads and Macs) can synchronize with Apple servers.


    • iOS/iPadOS Devices: Go to Settings > [Your Name] > iCloud > Keychain and toggle iCloud Keychain on. Wait for the device to synchronize.
    • macOS Devices: Open System Preferences > Apple ID > iCloud and check Keychain. Allow time for syncing.


After Each Device Syncs: Proceed to the next device, following the same steps, until all have iCloud Keychain enabled and synchronized.



[6] Reconnect to WiFi Network: After re-enabling iCloud Keychain, manually reconnect each device to your WiFi network using the password.

    • Enter the password manually on each device when prompted. Despite the convenience of automatic password sharing, it's advisable to manually enter the password on each device for this setup process.



[7] Test and Monitor: Keep an eye on your devices over the next few days to ensure the issue is truly resolved.



I hope this guide simplifies the iCloud Keychain synchronization fix for you as much as it did for me.

Similar questions

70 replies

May 13, 2023 12:15 PM in response to cap3344

cap3344 wrote:

I have used Wifi assist for years. the fact is the SSID Password is not available under information for the wifi network (should show under the Auto-Join switch). Even if the iphone "grabbed" a better connection, it should NOT EVER delete the password. I have passwords to wifi accounts I used months ago (and not since). Phone has grabbed both cell and wifi accounts since then but passwords exist. Something is going on in 16.4.1 causing the password not to be retained

I’ve never had an occasion where my phone deleted passwords, unless the password was deleted from another device that shares an Apple ID with an iPhone; Wi-Fi passwords sync between devices that share an iCloud account. I also haven’t seen you in this thread before, so it would be helpful if you would tell us what model iPhone you have and what iOS version.


If you have iOS 16 you can see the Wi-Fi password by tapping on the obfuscated password dots.



Jul 23, 2023 5:47 AM in response to David Das

Theres another thread on this in here with 6 pages of "me too" comments.


The problem seems to be an issue with iCloud keychain. It is supposed to keep saved wifi networks and passwords synced across all of your devices. But it's totally ******** the bed for some reason. I am constantly reconnecting all of my devices to wifi and typing long secure passwords. It's a huge pain in the ***. At least when it happens to my old phones or computers, I know right away. But when it happen to my primary iPhone, I don't realize for days because it just switched to cellular and i'm sucking down billable data instead of already paid for wifi.

Aug 31, 2023 6:34 PM in response to David Das

Another 'me too' here. All apple devices have started to frequently (at least once a week, or more often) forget the WiFi passwords recently (Mac mini, MacBook Pro, iPad Pro, iPhone 13). This never happened in the past (same network, same router - everything has been stable for about 1.5 years).


Our various Android and Windows devices continue to work flawlessly on the same network - never any issues. Seems to clearly suggest something is wrong with Apple's recent updates and it has nothing to do with the router. Hope this gets fixed because it is freak*n annoying.

Dec 1, 2023 8:37 PM in response to David Das

here's how I fixed this…


  1. on my phone, log in to problem network and then click “forget this network”
  2. before logging back into the problem network, click on little “i” in the circle next to network name
  3. turn off “Private WiFi Address”
  4. Click on “Wi-Fi” on top-left to return to list of available WiFi networks
  5. click network to join and enter password
  6. after logged in you can re-enable “Private WiFi Address”
  7. toggle WiFi off and on to see if situation is resolved.


edit: Never mind. Problem has returned

May 13, 2023 7:23 PM in response to Lawrence Finch

ios 16.4.1(a) 12 mini


Your last sentence is the very problem, as I discovered today. Unlike the normal display you would see with the obfuscated password dots - that line DOES NOT EXIST on my problem network (it does exist for the other two networks I have used on this phone). It should appear after the Auto-Join switch and before the Low Data Mode switch.

Jun 23, 2023 12:23 PM in response to David Das

I am having the same issue

I believe it has nothing to do with the latest ios update because I am having the same problem with my macos Catalina


Ironically, I have my apple id installed also on iPad 8th and this never occurred


I think this problem started only after I installed my ID on the new iphobe 14plus

Before it was ok when I was using mac and iPad

Hoping these will make someone connect the dots

Jul 22, 2023 10:06 AM in response to shadiElkassar

Same problem for about 1 month having never been a problem before similar to the other users, so it IS something that Apple has done. Both iPhone and iMac (but not iPad) "forget" the Wifi password most days. Tedious but not the end of the world.

One day there will be tech that works, and stays working........but not in my lifetime, and probably not before the sun expands and consumes the Earth.

Jul 26, 2023 6:59 AM in response to Lawrence Finch

Lawrence, yeah I know it's a user to user forum and I have contacted apple support but they want long conversations / sessions w/ low level technicians to 'confirm' the issue. I'm not doing that. Its a pain reentering wifi passwords but not as much as engaging apple support. Also, I suspect they have some ai looking at forums for hot topics / chronic issues so I'm hoping that if more people report this the more likely apple development is to take it seriously as a systemic problem w/ their software as opposed to user error.

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iPhone keeps forgetting my wifi network

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