iPhone keeps forgetting my wifi network

iPhone 13, running iOS 16.4.1. My iPhone keeps "forgetting" to connect to my home wifi network. Several times a day, I'll pick up the phone and notice it's on the 5G network, but not the wifi network (which it should default to).


I go into Settings and see that, indeed, my home network is listed correctly in "My Networks":




When I touch it, it always prompts me to re-enter the password, as if it's forgotten it (but it's saved in my iCloud keychain):



When I enter the password, it connects properly and all is well.


I even go into the network to confirm that auto-join is on -- it is:



But hours later, or a day later, the entire cycle repeats itself. It "forgets" to connect.


I have tried:


Forgetting the network entirely, then re-connecting to it from scratch

Resetting my iPhone's network settings (and obviously, rebooting the iPhone)


Any other ideas? This is really bugging me on a daily basis.


Other wireless devices are not exhibiting this problem.

iPhone 13

Posted on Apr 28, 2023 5:44 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 12, 2024 10:17 AM

REQUEST: If this guide helps, please upvote for visibility and share any feedback or improvements. I'm happy to make updates if it's possible.


I've faced issues with Apple devices not remembering your WiFi password post-router change. Despite numerous tips on websites, YouTube videos, and from people like @Lawrence Finch here in the discussion boards, I couldn't find a clean step-by-step which generically walks someone through the process to fix this issue.


I discovered Mjanskid's response post (linked here) identifying iCloud Keychain sync issues as the culprit. After several attempts and re-reading a bunch of the community feedback, I've compiled a concise, step-by-step guide to tackle this common frustration.



Before You Get Started

Before diving in, a quick read-through is advisable. Key steps involve:

  • Identifying all devices synchronized with your Apple ID (an overlooked old MacBook Air was my snag).
  • Setting up a temporary WiFi network for devices without cellular data, ensuring they can synchronize without the main network.


Let's get started...


[1] Identify Devices Syncing with Your Apple ID:

This step is critical to make sure you have every device (i.e., iPhones, iPads, Macs) that could contribute to iCloud Keychain synchronization issues.


    • On iOS/iPadOS device: Open Settings, tap on [Your Name] at the top, then scroll down to see the list of devices connected to your Apple ID. Each device will be listed with its name and model.
    • On macOS: Open System Preferences, click Apple ID, and select Device Preferences or look at the sidebar where devices are listed under your Apple ID.



[2] Backup Your Devices (best practice): Ensure all your devices (iPhones, iPads, Macs) are backed up to either iCloud or your computer to safeguard your data.



[3] Disable iCloud Keychain on all devices using your Apple ID: Now that you've identified all devices using your Apple ID, proceed by disabling iCloud Keychain on each to prevent further synchronization issues during the process.


    • iOS/iPadOS Devices: Go to Settings > [Your Name] > iCloud > Keychain and toggle it off.
    • macOS Devices: Open System Preferences > Apple ID > iCloud and uncheck Keychain.



[4] Forget WiFi Network: This step removes saved network settings and passwords, preparing your devices for a fresh connection attempt.


    • iOS/iPadOS Devices:
      • Navigate to Settings > Wi-Fi, tap the "i" next to your network, and select Forget This Network.
      • Go back to Settings > General > Reset, tap on Reset Network Settings. You might need to enter your device's passcode to continue.
      • Confirm your decision to reset. Your device will automatically restart as part of this process, ensuring all network settings are cleared.
    • macOS Devices:
      • WiFi icon > Open Network Preferences > WiFi > Advanced, select your network, then, depending on the version of the OS, click either the (…) and select “Remove From List” or the minus (-) at the bottom of the list to “Forget It”, confirm and close network preferences.
      • Restart your Mac. Unlike iOS/iPadOS devices, which automatically restart upon resetting network settings, manually restarting your Mac ensures all changes are fully applied and any temporary network settings are cleared.



[5] Re-enable iCloud Keychain: Gradually turn iCloud Keychain back on, device by device, to ensure each syncs properly before moving to the next. Initially, avoid connecting devices to the original "bad/original" WiFi network during this process. *** Before Re-enabling iCloud Keychain: Connect each device to a guest network or temporarily rename your current network. This ensures devices without cellular data (like iPads and Macs) can synchronize with Apple servers.


    • iOS/iPadOS Devices: Go to Settings > [Your Name] > iCloud > Keychain and toggle iCloud Keychain on. Wait for the device to synchronize.
    • macOS Devices: Open System Preferences > Apple ID > iCloud and check Keychain. Allow time for syncing.


After Each Device Syncs: Proceed to the next device, following the same steps, until all have iCloud Keychain enabled and synchronized.



[6] Reconnect to WiFi Network: After re-enabling iCloud Keychain, manually reconnect each device to your WiFi network using the password.

    • Enter the password manually on each device when prompted. Despite the convenience of automatic password sharing, it's advisable to manually enter the password on each device for this setup process.



[7] Test and Monitor: Keep an eye on your devices over the next few days to ensure the issue is truly resolved.



I hope this guide simplifies the iCloud Keychain synchronization fix for you as much as it did for me.

Similar questions

70 replies

Jul 26, 2023 2:31 PM in response to cap3344

Clearly, if it was an iOS issue it would affect MILLIONS of users. It doesn’t. It affects a very small number of users, which means it is most likely a local problem, with the router, device settings, or the way the devices are used. My devices (all 6 of them) remember Wi-Fi settings from day to day, year to year, and some for over 10 years.

Aug 9, 2023 11:32 AM in response to David Das

I’m so glad I found this thread. This exact thing has been happening to me for over a month now. It’s been really annoying, but not too overly annoying to actually look it up until now. I know I don’t have a solution but at least I have validation that it is happening to other people. I also never update my MacBook Pro, but do I update my iPhone 12. So I don’t think it’s an update issue. But honestly, I have no idea, my tech issues run deep. 😂

Aug 13, 2023 3:53 PM in response to David Das

Same issue. In both my residences, iPhone 13, latest iOS, continues to ask for wifi password. This happens on average about twice a week, with no discernible pattern or logic. Other devices of mine - Macs, iPADs, using same Apple ID never ask for the passwords, which have been the same and unchanged for over 10 years in both locations. As well, other family members with iPhones and their own Apple IDs never experience this, so it is most definitely not a router issue. This has been going on for about 3 months now. Super annoying, but it only takes a few seconds to re-enter password and for the iPhone to accept, so on the list of grievances about tech not living up to its promises, fairly manageable....

Sep 7, 2023 5:23 PM in response to David Das

Another me too. 14 max pro. iOS 16.6 My phone keeps forgetting WiFi passwords often everyday. Like others here, my known network is still listed but I have to re-enter my password to join. This happens on more than one network and on a home network that hasn’t changed for years. Tried WiFi off on, forgetting network and resetting all network settings. Nothing has made a difference. I just updated to 16.6.1 but when my phone restarted I was again not connected to my WiFi, so I doubt the update fixed it.

Sep 17, 2023 4:59 AM in response to JPR888

Same problem here. iPhone 12 mini 16.6.1 and MacMini M2 13.5.2. Where I live the 4G signal is very bad, so when the iPhone disconnects from WiFi it is immediately obvious, as people can't get me on FaceTime. I have tried all the turn it off and on type answers, which do not work. Frustratingly the iPhone will not pick up the password from the MacMini.


It is deeply frustrating that Apple do not publish honest and accessable answers to ligitimate questions like this, which are clearly affecting significant numbers of competent and sensible customers.


In the meantime can anyone tell me how I access the code, which must be in or available to the iPhone, so I do not have to go through the torment of tapping a mix of random caharaters into the iPhone key pad three times a week?


Thank you

Oct 6, 2023 6:06 AM in response to l008com

I’m having the same issue as the author where my phone recognizes my home network but fails to connect by itself. Once I select my network, it prompts me for a password, and have to reenter my password. If I turn off my WiFi, and turn it back on, it would fail to auto connect again and have to go through the same process. Yesterday I found that if I entered my password then clicked to show the password, I could turn WiFi on and off and it would reconnect automatically. Unfortunately this morning my phone was disconnected from WiFi so it doesn’t look to be a robust solution…

Oct 8, 2023 8:38 PM in response to David Das

I’m curios if you ever found a solution?


I have the same problem. It was happening on both my iPhone 13 Pro and my iPad Air. Then, I upgraded to the iPhone 15 Pro. It worked fine for a few days, but now it’s prompting me for the WiFi password every time again, even though it’s saved.


I know it’s not our router, because my partner has an iPhone 12 and isn’t having any issues.


Since it’s persistent through two different phones and a tablet, seems to be related to my AppleID.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone keeps forgetting my wifi network

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.