Gbaby2570 Author

Level 1

4 points

I cannot log into Apple TV but I’m being charged for it

I was charged for Apple TV but can’t log in

iPhone SE, iOS 14

Posted on Apr 28, 2023 6:56 PM

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Top-ranking reply

Level 10

148,478 points

Posted on Apr 29, 2023 4:09 AM

On what device were you trying to watch Apple TV+ unsuccessfully?

Can you use Apple TV+ on your iPhone? (On iPhone, only the device account is usable, not other accounts.)

Please verify the subscriptions on your Apple ID account: See your subscriptions overview - Apple. Is “Apple TV+” listed as an active subscription there?

Please elaborate about the log-in problem. What happens when you try to log in? Do you get an error message? What does it say exactly?

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Top-ranking reply

Level 10

148,478 points

Apr 29, 2023 4:09 AM in response to Gbaby2570

On what device were you trying to watch Apple TV+ unsuccessfully?

Can you use Apple TV+ on your iPhone? (On iPhone, only the device account is usable, not other accounts.)

Please verify the subscriptions on your Apple ID account: See your subscriptions overview - Apple. Is “Apple TV+” listed as an active subscription there?

Please elaborate about the log-in problem. What happens when you try to log in? Do you get an error message? What does it say exactly?

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I cannot log into Apple TV but I’m being charged for it

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