Downloads are not in folder on iPhone

When I download something it NEVER appears in my folder. Where does it go? How can I view my downloads?



[Re-Titled by Moderator]

iPhone 12 Pro Max, iOS 15

Posted on Apr 29, 2023 3:14 PM

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Question marked as Top-ranking reply

Posted on Apr 29, 2023 3:34 PM

Welcome to Apple Community Forums!


By default, downloaded files on an iPhone are saved in the Downloads folder in the Files app. Here are the steps to view your downloads:


  1. Open the Files app on your iPhone.
  2. Tap on the Browse button at the bottom of the screen.
  3. Tap on the Downloads folder.
  4. You should see all your downloaded files in this folder.


If you still can't find your downloaded files, try checking the Downloads folder on your iCloud Drive or other cloud storage services you may be using. You can also try searching for the filename using the Spotlight search feature on your iPhone.


Additionally, your settings may be configured to save files in a different location. To view this setting:


  1. Open Settings Application > Safari > Downloads
  2. You will be able to choose where downloads go when downloading from Safari.


If you're still having trouble finding your downloaded files, please let me know and I'll do my best to assist you further.


Raymond

63 replies
Question marked as Top-ranking reply

Apr 29, 2023 3:34 PM in response to shortbutmighty

Welcome to Apple Community Forums!


By default, downloaded files on an iPhone are saved in the Downloads folder in the Files app. Here are the steps to view your downloads:


  1. Open the Files app on your iPhone.
  2. Tap on the Browse button at the bottom of the screen.
  3. Tap on the Downloads folder.
  4. You should see all your downloaded files in this folder.


If you still can't find your downloaded files, try checking the Downloads folder on your iCloud Drive or other cloud storage services you may be using. You can also try searching for the filename using the Spotlight search feature on your iPhone.


Additionally, your settings may be configured to save files in a different location. To view this setting:


  1. Open Settings Application > Safari > Downloads
  2. You will be able to choose where downloads go when downloading from Safari.


If you're still having trouble finding your downloaded files, please let me know and I'll do my best to assist you further.


Raymond

Jan 23, 2025 7:06 AM in response to shortbutmighty

I FOUND them on my iPad Air and I’m hoping this works for you as well!

I was trying to download my Uber pay stubs from Chrome browser and saved every one to “Files”.

It seems to auto-sort and files are NOT always searchable by file name! Ridiculous.

Here’s where I found them:

Files> On my iPad > Chrome folder (or other browser name)


Hope this helps, and have a great day!

Sep 26, 2024 11:38 PM in response to shortbutmighty

For google, the fix I found was that the files were trying to run instead of save I think?


> Click download.

> Confirm Download on pop up at bottom of screen and WAIT.

> Once downloaded click the 'Open in...' prompt that replaces the download circle.

> At top of page there is a title, use the drop down arrow next to it and choose 'Save to Files'


Choose where you want to save it, and press save in upper right to confirm.


I also created my own downloads folder in the On my iPad section for ease. If you create a folder and call it 'Downloads' it will recognise it and change its thumbnail.

Sep 9, 2023 1:39 PM in response to shortbutmighty

Not only does it seem that I have to hunt for hours to find my downloads and that’s only if they show up at all or I stumble on them, but what I really wonder is why is it, that when I download a video from particular sites it only asked me what number I would like as in speed and storage of the video itself yet if I choose to download the videos, it instantly takes me to simply a blank page and gives me no indication whatsoever if the download is complete or in progress, or any information for that matter

Sep 9, 2023 1:48 PM in response to shortbutmighty

Not only does it seem that I have to hunt for hours to find my downloads and that’s only if they show up at all or I stumble on them, but what I really wonder is why is it, that when I download a video from particular sites it only asked me what number I would like as in speed and storage of the video itself yet if I choose to download the videos, it instantly takes me to simply a blank page and gives me no indication whatsoever if the download is complete or in progress, or any information for that matter. after that., if like, I said, I stumble on the download, and find it eventually someplace, it is very often not complete, or freezes constantly. Can anyone help me with how to determine when the download of a video is finished when in fact, I am 100% of the time in these cases, looking at a blank screen that does not have any information supplied about upload downloaded zip file or any of the normal information you find when the download is completed, you simply sit on a blank page and if you leave that page, it completely destroys your download apparently because mine are not complete and I can’t just sit and look at the blank page and wonder forever

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Downloads are not in folder on iPhone

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