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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I'm having trouble with a site to which I am a subscriber. They told me to 'clear your cache & cookies'. I use Google- so do I follow the instructions for Safari, or for Google.
Also will I lose the screenshots on my desktop if I clear my cache?
I can't figure out how to do this!
If you are using Safari, refer to the following Apple Support documents:
Clear your browsing history in Safari on Mac - Apple Support
Manage cookies and website data in Safari on Mac - Apple Support
The following is also likely to be helpful:
If Safari doesn't open a page or work as expected on your Mac - Apple Support
Also will I lose the screenshots on my desktop if I clear my cache?
Nope. Screenshots saved to your Mac's Desktop lie beyond Safari's ability to affect them.
If you are using Safari, refer to the following Apple Support documents:
Clear your browsing history in Safari on Mac - Apple Support
Manage cookies and website data in Safari on Mac - Apple Support
The following is also likely to be helpful:
If Safari doesn't open a page or work as expected on your Mac - Apple Support
Also will I lose the screenshots on my desktop if I clear my cache?
Nope. Screenshots saved to your Mac's Desktop lie beyond Safari's ability to affect them.
I can't do this! I followed the prompts in the 'manage cookies & website data in Safari on Mac' deleted the site went back logged in - same problem. Logged out then back in same problem.
I don't understand all these instructions about extensions etc.
Don't want to clear history or anything - just want to view this site without huge words & symbols overlaying text! (AD - and the symbols for play - pause etc)
I'm an old lady, this is too confusing!
Solving whatever is wrong will require clearing Safari's history, at a minimum. Also, Safari Extensions are capable of causing all sorts of problems. None are required, and I don't use any. Getting rid of them is simple.
If it's all too much trouble you might be better off contacting Apple Support, who can screen share with you (with your consent, of course) so that they can see what's wrong and talk you through fixing it. They don't manipulate your Mac directly; they will just show you where to point and what to do.
Start here: Get Support
Thanks for your help, I'll try with the extensions. <sigh>
Do you think it could be my ad blocker? I am subscribed, so it should be irrelevant, but I suppose they might have put something on the site to foil ad blockers?
Sure, that's entirely possible.
Some (most?) ad-blocking Safari Extensions need you to quit the Safari app before you can uninstall them, so be sure to do that first.
clearing my cache
