AirPods (2nd generation)
i can hear the music or the people by phone calls but they cannot hear me.
AirPods (2nd generation)
Question marked as
User profile for user:
Ali_E1
User level:
Community Specialist
Hi Marinely Revilla Albo,
If others aren't able to hear you when you're using your AirPods, try to reset them and see if it helps. An AirPods reset can resolve many issues by returning them to their default settings.
How to reset your AirPods and AirPods Pro - Apple Support
1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info buttonnext to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step.
5. Put your AirPods in their charging case, and keep the lid open.
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPh
If resetting your AirPods doesn't resolve the issue, make sure the app you're using has permission to use the microphone. This article will help:
Control access to hardware features on iPhone - Apple Support
Kindest Regards.