Black flashing screen and loud repeating message. Call Apple Support. I fell for it. Someone spent over an hour guiding me through AnyDesk and pages of code. Told me my IP address was public, cybersecurity was eliminating all the threats, our phones were compromised (Samsung). I told him I was suspicious of him, but he assured me that scammers wanted money and he was really with Apple Security. Help me! What do I do now? My Mac is working fine after he removed the horror screen.
You're right. I was foolish. He ran me through AnyDesk and unlocks and told me to type in Terminal among other things. AnyDesk gave him remote access (which I later learned). He ran pages of code. He called me from "his private secure phone" because he said our phones had been hacked and "they" were monitoring our calls. He said he had gotten the cybersecurity team on it and they found the Trojan virus, blah, blah, blah.
Meanwhile, I got on my Ipad and did research--which I should have done when my Mac blacked out instead of calling the fake #. Both that # and his "private" # were listed in scams. I finally told him I was done and would block him and report the scam. I called Apple Support and a kind woman took mercy on me. She helped me delete AnyDesk and told me to contact Amazon and my bank to change passwords. (He had me go to those accounts to see if there were charges. ) She told me how to get rid of that black warning screen by myself if it ever came up again. And she told me to file a report a phishing scam report to the SEC.gov.
What a mess. Lesson learned.
You're right. I was foolish. He ran me through AnyDesk and unlocks and told me to type in Terminal among other things. AnyDesk gave him remote access (which I later learned). He ran pages of code. He called me from "his private secure phone" because he said our phones had been hacked and "they" were monitoring our calls. He said he had gotten the cybersecurity team on it and they found the Trojan virus, blah, blah, blah.
Meanwhile, I got on my Ipad and did research--which I should have done when my Mac blacked out instead of calling the fake #. Both that # and his "private" # were listed in scams. I finally told him I was done and would block him and report the scam. I called Apple Support and a kind woman took mercy on me. She helped me delete AnyDesk and told me to contact Amazon and my bank to change passwords. (He had me go to those accounts to see if there were charges. ) She told me how to get rid of that black warning screen by myself if it ever came up again. And she told me to file a report a phishing scam report to the SEC.gov.
What a mess. Lesson learned.
I had this same thing happen to me on October 30, 2023. I was trying to contact Apple support called a number I googled on my phone got someone that did not even say they were with Apple supple support. I had to ask him if he was with Apple support. I told him what I was trying to do and he wanted me to download the AnyDesk app. I asked him: "Apple uses AnyDesk?" His response was yes. I knew it was a scam at that point I hung up.
I would change your passwords and remove the app. I do not think Apple uses AnyDesk. Last time I had an issue with my iPhone Apple remote connected automaticly after a message popped up asking if I wanted to allow apple tech support and I had to enter a code that came from the Apple Support Application on my iPhone. I knew it was true cause I called 1-800-MY-APPLE. The person was very helpfull and took care of my issue with out any issue. It is tough to know who is right and who is wrong people when it comes to tech support. Hope this info helps
You did not call Apple Support and the criminal you spoke with was not with Apple Security but you know that by now.
My Mac is working fine after he removed the horror screen.
Please explain how he did that. Be as specific with as many details as you can recall.
What do I do now?
Read Phony "tech support" / "ransomware" popups and web pages - Apple Community, and then spread the word about these scams. Email it, post it on bulletin boards, shout it from the rooftops, whatever it takes to educate people.
👍
It sounds like Apple Support (the real one) covered everything.
Now go tell your friends 🙂
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