Incorrect serial number

“Incorrect Serial Number: […]The serial number is not correct. It is not displayed on the site. There is a serial number in the about mac section, on the macbook case too. What to do?”

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Troubleshooting Device Mismatch:

A Glitch in Apple's Device Database?

I would contact Apple Support, asking them if there is a glitch in their device database. You should not be getting this message, if purchased directly from Apple.

Apple Support Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)