Apple tv keeps turning off while watching netflix,disney plus

Im having problems with my Apple tv turning off while watching netflix how can I fix this?

Apple TV 4K, tvOS 16

Posted on May 5, 2023 1:20 AM

Reply
Question marked as Top-ranking reply

Posted on May 7, 2023 4:26 PM

Hello afiq210,


Thank you for using Apple Support Communities. We'd like to help out and see if we can further isolate this issue you're experiencing with your Apple TV. Let's start off by following the steps listed below:


1.) Restart your Apple TV to help refresh things: Restart Apple TV - Apple Support

2.) Make sure your power cable isn't damaged and is firmly connected.

3.) Install any pending updates that might be available. Updates usually help sort out complex issues: Update your Apple TV - Apple Support


Additional steps you might want to try is to reinstall the affected apps that might be linked to this issue.


1.) Delete app: Customize the Apple TV Home Screen - Apple Support

2.) Redownload app: Download apps on your Apple TV - Apple Support


We hope these steps help you out. Thank you for using Apple Support Communities. Take care.





2 replies
Question marked as Top-ranking reply

May 7, 2023 4:26 PM in response to afiq210

Hello afiq210,


Thank you for using Apple Support Communities. We'd like to help out and see if we can further isolate this issue you're experiencing with your Apple TV. Let's start off by following the steps listed below:


1.) Restart your Apple TV to help refresh things: Restart Apple TV - Apple Support

2.) Make sure your power cable isn't damaged and is firmly connected.

3.) Install any pending updates that might be available. Updates usually help sort out complex issues: Update your Apple TV - Apple Support


Additional steps you might want to try is to reinstall the affected apps that might be linked to this issue.


1.) Delete app: Customize the Apple TV Home Screen - Apple Support

2.) Redownload app: Download apps on your Apple TV - Apple Support


We hope these steps help you out. Thank you for using Apple Support Communities. Take care.





This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple tv keeps turning off while watching netflix,disney plus

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.