The options for Apple ID, iCloud , Media and Purchases are grayed out. How to resolve it?

I can't access my Apple ID, iCloud, Media and Purchases from my iPhone and iPad. These options are located at the top left of the screen after hitting "settings". How to resolve it? What might caused it?


iPhone 12 Pro, iOS 16

Posted on May 5, 2023 11:24 AM

Reply
Question marked as Top-ranking reply

Posted on May 5, 2023 12:21 PM

Do you have a MDM profile?

If so, contact your company - IT department.


or


If it is a private iPhone, see -> Use parental controls on your child's iPhone, iPad and iPod touch

Use parental controls on your child's iPhone, iPad and iPod touch – Apple Support (UK)

  • Check restrictions -> tap Settings -> Screen Time -> Content & Privacy -> scroll to Allow Changes.


1 reply
Question marked as Top-ranking reply

May 5, 2023 12:21 PM in response to Eros59

Do you have a MDM profile?

If so, contact your company - IT department.


or


If it is a private iPhone, see -> Use parental controls on your child's iPhone, iPad and iPod touch

Use parental controls on your child's iPhone, iPad and iPod touch – Apple Support (UK)

  • Check restrictions -> tap Settings -> Screen Time -> Content & Privacy -> scroll to Allow Changes.


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The options for Apple ID, iCloud , Media and Purchases are grayed out. How to resolve it?

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