The worrying quality of APPLE TV 4K 3RD

Dear Apple Customer Service Team,

I am writing to express my deep disappointment with the Apple TV 4K (3rd generation) product I purchased in February 2023. Specifically, the remote control for this device has been experiencing a persistent problem with battery drainage and power loss. Despite several attempts to troubleshoot and replace the product , the problem persists and continues to impede my ability to use the device effectively.

As a loyal Apple customer, I have always trusted in the quality and reliability of your products. However, this recent experience has left me feeling frustrated and let down. Given the premium price point of the Apple TV 4K, I expected a more durable and long-lasting product, and I am disappointed to find myself in this situation.

I would appreciate any assistance that you can provide in resolving this issue. I am hoping that this matter can be addressed in a timely and satisfactory manner, so that I can continue to enjoy the full functionality of my Apple TV 4K without further frustration or inconvenience.

Thank you for your attention to this matter, and I look forward to hearing back from you soon.

Sincerely,

acatz