You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: SrPete13
SrPete13 Author
User level: Level 1
4 points

I can’t connect my I watch to this phone

I think some one switched my Iwatch it won’t let me pair it with this device unless I use the same iCloud account it was set before and I don’t recognize that email plus ived never ever paired it before it’s a new Iwatch it’s a gift my girlfriend got it for me she I asked her as well and she saids it’s never been pair she bought it new in Amazon and the iCloud account only shows me an ( *****N@icloud.com). And I can’t figure it out I tried Amazon but they just keep being rude and they won’t help if u can please help me I am really looking forward for these watch please and thank you…

iPhone 11, iOS 15

Posted on May 6, 2023 2:03 AM

Reply
Question marked as Top-ranking reply
User profile for user: Branta_uk
Branta_uk
User level: Level 7
32,666 points

Posted on May 6, 2023 3:24 AM

I suspect the watch is not as new as you and your GF would expect and hope. In simple terms, she was scammed. If the Watch is demanding someone else's Apple ID it is Activation Locked. It has probably been rejected and returned by a previous buyer. You have almost zero chance of getting it working, it is not a new device and is not fit for purpose. My advice is to reject it and return it to Amazon for full refund. Then go to the Apple Store (online or street store) and buy a genuinely new watch from a reputable source.


For more information please see About Activation Lock on your Apple Watch - Apple Support

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Branta_uk
Branta_uk
User level: Level 7
32,666 points

May 6, 2023 3:24 AM in response to SrPete13

I suspect the watch is not as new as you and your GF would expect and hope. In simple terms, she was scammed. If the Watch is demanding someone else's Apple ID it is Activation Locked. It has probably been rejected and returned by a previous buyer. You have almost zero chance of getting it working, it is not a new device and is not fit for purpose. My advice is to reject it and return it to Amazon for full refund. Then go to the Apple Store (online or street store) and buy a genuinely new watch from a reputable source.


For more information please see About Activation Lock on your Apple Watch - Apple Support

Reply

I can’t connect my I watch to this phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up