Apple Music tries to overcharge my card
why apple music wanna take 35.99 USD from my card?
[Re-Titled by Moderator]
iPhone 12 Pro Max, iOS 16
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why apple music wanna take 35.99 USD from my card?
[Re-Titled by Moderator]
iPhone 12 Pro Max, iOS 16
Hi Athena_003,
welcome to the Apple (user-to-user) Community.
Re: "why apple music wanna take 35.99 USD from my card?"
We are all Apple users, like yourself, in this Community, so we have no access to your accounts or details to check this out for you. However, we'd like to help.
(Eg: Multiple purchases, including subscriptions, may be grouped into one charge.) How to see what you were charged for:
If you see "apple.com/bill" on your billing statement – Apple Support
_______________________________________________________
If your subscription happens to be the wrong one, you can change it:
Change your subscription from Apple – Apple Support
or
How to switch to a different subscription plan - Apple Support
If you need a refund, you can apply for one:
If the money has been deducted (not pending, in which case it would have to be paid, before it could be refunded, if Apple agreed.):
How to: Request a refund for apps or content that you bought from Apple – Apple Support
________
More support / help if needed:
(There's a "get Support" link at the bottom of the two webpages below:)
Music Support Website has info.
Music - Official Apple Support
or
Billing and Subscriptions Website says:
Find answers to your questions about purchases, subscriptions, payments, and billing:
Subscriptions and Billing - Official Apple Support
All the best :-)
Hi Athena_003,
welcome to the Apple (user-to-user) Community.
Re: "why apple music wanna take 35.99 USD from my card?"
We are all Apple users, like yourself, in this Community, so we have no access to your accounts or details to check this out for you. However, we'd like to help.
(Eg: Multiple purchases, including subscriptions, may be grouped into one charge.) How to see what you were charged for:
If you see "apple.com/bill" on your billing statement – Apple Support
_______________________________________________________
If your subscription happens to be the wrong one, you can change it:
Change your subscription from Apple – Apple Support
or
How to switch to a different subscription plan - Apple Support
If you need a refund, you can apply for one:
If the money has been deducted (not pending, in which case it would have to be paid, before it could be refunded, if Apple agreed.):
How to: Request a refund for apps or content that you bought from Apple – Apple Support
________
More support / help if needed:
(There's a "get Support" link at the bottom of the two webpages below:)
Music Support Website has info.
Music - Official Apple Support
or
Billing and Subscriptions Website says:
Find answers to your questions about purchases, subscriptions, payments, and billing:
Subscriptions and Billing - Official Apple Support
All the best :-)
Thank you for your reply, Athena_003, and for letting us know we helped.
You could try the Billing and Subscription webpage:
They would like be able to check your charges:
There is a "Get Support" link (for online chat, phone, eMail, etc.)
at the bottom of the page that opens from their link below:
Thank you so much. I checked history and it just says 2.99. But it tries to take 35.99 from my card(there is no accumulated unpaid bill so)
do u know if they got email support, I can't find the email address.
Thanks in advance.
Apple Music tries to overcharge my card